Bilingual Investigator investigating complaints and reports for Ontario’s early childhood educator regulator. Conducting interviews, analyzing evidence, documenting findings, and testifying at disciplinary hearings.
About the role
- BMO lending operations associate processing bilingual loan servicing, transactions, documentation, and stakeholder requests. Supporting accurate, compliant banking operations for Quebec clients and teams.
Responsibilities
- Deliver critical lending operations processes, including loan administration and servicing activities
- Execute payments, transactions, service requests, administrative activities, and process fulfillment within relevant service level agreements
- Gather and format data into regular and ad-hoc reports and dashboards
- Support change management execution and sustainment activities
- Organize work information for accuracy and completeness
- Execute routine service requests, transactions, and queries
- Distribute, collect, and file documentation and information
- Provide problem-solving support for more junior staff
- Process service requests, transactions, and activities accurately and promptly
- Respond knowledgeably to stakeholder questions and requests
- Follow documented policies, procedures, and SLAs
- Check and reconcile information and documentation
- Identify and resolve discrepancies and escalate issues when necessary
- Data enter, review, and verify loan information and documentation
- Maintain loan records and documentation
- Communicate and collaborate with internal and external stakeholders
- Collaborate on developing and implementing new processes and systems and improving existing ones
- Maintain understanding of regulatory requirements and operational risks
- Support development of tools and delivery of training
- Complete complex and diverse tasks, including escalations
- Analyze issues and determine next steps
- Apply BMO’s Risk Management Framework and adhere to policies, laws, and regulations
Requirements
- Typically between 2 - 3 years of relevant experience
- Post-secondary degree in related field of study desirable or equivalent combination of education and experience
- Knowledge and experience using relevant systems and technology – Good
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
- Knowledge of the risk and regulatory requirements of the business – Good
- Prioritization skills – Good
- PC skills (MS Word, Excel, PowerPoint) – Good
- Specialized knowledge
- Verbal and written communication skills – Good
- Organization skills – Good
- Collaboration and team skills – Good
- Analytical and problem solving skills – Good
- Fluent in French and English
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Accommodations available on request for candidates taking part in all aspects of the selection process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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