Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Bilingual Senior Service Representative supporting BMO’s lending operations and loan servicing. Processing transactions, documentation, reports, and stakeholder requests for banking clients.
Responsibilities
- Deliver critical lending operations processes, including loan administration and servicing activities
- Execute payments, transactions, service requests, administrative activities and process fulfillment within service-level agreements
- Gather and format data into regular and ad-hoc reports and dashboards
- Support change management execution and sustainment activities
- Organize work information and maintain accuracy and completeness
- Process service requests, transactions and queries
- Distribute, collect and file documentation and information
- Provide problem-solving support for more junior staff
- Respond accurately and knowledgeably to stakeholder questions and requests
- Follow policies, processes and procedures while meeting SLAs
- Check, reconcile, data-enter, review and verify loan information and documentation
- Identify, resolve and escalate discrepancies and issues
- Maintain loan records and documentation
- Communicate and collaborate with internal and external stakeholders
- Support development and implementation of new processes and systems
- Maintain understanding of regulatory requirements and operational risks
- Support development of tools and delivery of training
- Handle complex tasks and escalations, analyze issues and determine next steps
- Apply BMO’s Risk Management Framework and comply with policies, laws and regulations
Requirements
- Typically 2–3 years of relevant experience
- Post-secondary degree in a related field of study desirable, or equivalent combination of education and experience
- Knowledge and experience using relevant systems and technology
- Knowledge of the business unit’s key products and services, processes and controls
- Knowledge of risk and regulatory requirements
- Prioritization skills
- PC skills, including MS Word, Excel and PowerPoint
- Specialized knowledge
- Good verbal and written communication skills
- Good organization skills
- Good collaboration and team skills
- Good analytical and problem-solving skills
- Fluency in French and English
- Ability to support clients and team members inside and/or outside Quebec
Benefits
- Health insurance
- Tuition reimbursement
- Accident insurance
- Life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Accommodations available on request during the selection process
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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