Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Bilingual processing representative administering mutual fund accounts and executing transactions for Fidelity Canada. Resolving client transaction issues while supporting Canadian investors in a fully remote contract role.
Responsibilities
- Review and process documents in French and English to meet industry regulatory obligations
- Administer retail mutual fund client accounts
- Execute financial and non-financial transactions accurately and promptly
- Contact internal and external clients to collect missing information
- Resolve not-in-good-order (NIGO) transactions in a timely manner
- Support investment professionals serving Canadian investors and their retirement and financial goals
- Work rotating Monday-to-Friday shifts between 8:00 AM and 8:00 PM EST
Requirements
- College diploma required or equivalent experience
- Recent graduates are encouraged to apply
- Bilingual in French and English, both written and spoken, is required
- Advanced communication skills in both official languages
- Passion for delivering an exceptional client experience
- Strong desire to learn and grow
- Flexibility and adaptability
- Analytical and critical thinking skills to solve client issues
- Ability to adopt and work with new technologies
- Strong written and verbal communication skills
- Detail-oriented
- Current authorization to work in Canada is required
- Ability to work rotating Monday–Friday shifts between 8:00 AM and 8:00 PM EST
Benefits
- Opportunities for career growth and development
- Inclusive environment where employees feel valued and supported
- Training, resources, and ongoing support throughout your career
- Accommodation available on request during the application process
- Competitive hourly compensation
- Flexible compensation model
- Commitment to equal opportunity, diversity, and inclusion
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