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About the role
- Trust Associate serving Indigenous Trust clients at BMO, a Canadian bank. Managing Trust accounts, compliance, client relationships, and administrative support remotely across eligible Canadian locations.
Responsibilities
- Provide high-quality sales and service to Indigenous Trust clients
- Manage and administer Trust accounts and ensure compliance
- Work collaboratively within the branch and regional team
- Identify and make referrals to other business groups
- Prepare new business proposals or client/prospect presentations
- Develop, maintain, and service client relationships
- Identify improvements to support client experiences
- Maintain knowledge of integrated services, Trust products, and procedures
- Coordinate strategic initiative activities and track metrics and milestones
- Build relationships with internal and external stakeholders and ensure alignment
- Monitor and track performance and address issues
- Set up and maintain Trust accounts within compliance time frames
- Support audits and compliance reviews
- Identify and escalate irregularities and discrepancies
- Provide sales and service support activities
- Provide administrative support including financial reports, asset and account reconciliation, compliance, fee collection, documentation, and administration decisions
- Meet service standards to maximize relationship retention and growth
- Build client rapport, credibility, and trust
- Follow risk and compliance processes to safeguard customer assets and privacy
- Protect the Bank’s assets and comply with applicable requirements
Requirements
- Typically 3–5 years of relevant experience
- Post-secondary degree in a related field of study or an equivalent combination of education and experience
- Knowledge of Trust products and services
- Trust industry experience
- Trust accreditation preferred
- Specialized knowledge from education and/or business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- Ability to comply with risk management, regulatory, legal, and ethical requirements
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Accommodations available on request during the selection process
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