Head of Creative Operations scaling Brainrider’s creative production across embedded talent and partner studios. Building workflows, resourcing systems, QA processes, and operational metrics for global brands.
Responsibilities
Build and own Brainrider's end-to-end creative delivery model across clients and partner studios
Establish workflows from intake and scoping through briefing, production, review, QA, and delivery
Define roles, responsibilities, handoffs, and review stages across Brainrider and studio partners
Identify operational gaps and bottlenecks and develop scalable solutions
Create playbooks, templates, and documentation for consistent ways of working
Develop operational reporting and metrics for capacity, efficiency, delivery performance, and improvement areas
Evaluate tools, technology, and AI-enabled workflows for creative delivery
Develop onboarding for new studio partners and ensure alignment with Brainrider's processes and client expectations
Assess studio capabilities and determine work routing
Share learnings and best practices across the studio network
Build relationships with studio leadership as a senior operational contact
Develop scalable resourcing across the studio ecosystem
Partner with account and project teams on studio selection, team structure, and seniority
Oversee complex or high-risk projects and identify delivery risks
Troubleshoot operational challenges before client impact
Balance quality, speed, capacity, and commercial considerations in resourcing decisions
Develop production QA processes across partner studios
Foster accountability, responsiveness, and continuous improvement
Help define production roles and responsibilities as Brainrider scales
Provide guidance on resourcing decisions across multiple projects and clients
Requirements
Significant experience in creative operations, agency operations, integrated production, or creative project leadership
Experience managing complex creative programs across multiple brands or clients
Experience building production systems—not just running projects
Strong understanding of creative workflows from briefing through final delivery
Experience working with distributed teams, freelancers, or partner agencies
Excellent client communication and relationship management skills
Strong organizational skills with the ability to balance multiple priorities
An entrepreneurial mindset and excitement about helping build a growing business
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