Performance Creative Strategist writing and optimizing direct response paid social ads for DTC eCommerce brands. Managing creative strategy, testing, performance analysis, and client delivery across Meta and TikTok.
About the role
- Head of Creative Operations scaling Brainrider’s creative production across embedded talent and partner studios. Building workflows, resourcing systems, QA processes, and operational metrics for global brands.
Responsibilities
- Build and own Brainrider's end-to-end creative delivery model across clients and partner studios
- Establish workflows from intake and scoping through briefing, production, review, QA, and delivery
- Define roles, responsibilities, handoffs, and review stages across Brainrider and studio partners
- Identify operational gaps and bottlenecks and develop scalable solutions
- Create playbooks, templates, and documentation for consistent ways of working
- Develop operational reporting and metrics for capacity, efficiency, delivery performance, and improvement areas
- Evaluate tools, technology, and AI-enabled workflows for creative delivery
- Develop onboarding for new studio partners and ensure alignment with Brainrider's processes and client expectations
- Assess studio capabilities and determine work routing
- Share learnings and best practices across the studio network
- Build relationships with studio leadership as a senior operational contact
- Develop scalable resourcing across the studio ecosystem
- Partner with account and project teams on studio selection, team structure, and seniority
- Oversee complex or high-risk projects and identify delivery risks
- Troubleshoot operational challenges before client impact
- Balance quality, speed, capacity, and commercial considerations in resourcing decisions
- Develop production QA processes across partner studios
- Foster accountability, responsiveness, and continuous improvement
- Help define production roles and responsibilities as Brainrider scales
- Provide guidance on resourcing decisions across multiple projects and clients
Requirements
- Significant experience in creative operations, agency operations, integrated production, or creative project leadership
- Experience managing complex creative programs across multiple brands or clients
- Experience building production systems—not just running projects
- Strong understanding of creative workflows from briefing through final delivery
- Experience working with distributed teams, freelancers, or partner agencies
- Excellent client communication and relationship management skills
- Strong organizational skills with the ability to balance multiple priorities
- An entrepreneurial mindset and excitement about helping build a growing business
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Degree requirement
No Education Requirement
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