Senior Customer Analytics Manager driving impactful business decisions through data analysis at Jobber. Partnering with cross - functional teams to enhance customer understanding and optimize business performance.
About the role
- Data Analyst II analyzing complex datasets to drive business decisions at BrokerLink. Collaborating with business leaders to improve customer and broker outcomes through analytics.
Responsibilities
- Analyze large, complex datasets from multiple sources to uncover insights related to growth, retention, pricing, segmentation, and performance drivers
- Develop, maintain, and enhance analytical and predictive models that inform business decisions and improve customer and broker outcomes
- Partner with business, Finance, and operational leaders to frame problems, evaluate options, and support the development of actionable plans
- Monitor KPIs and trends, explain variance and outliers, and provide clear insights into results and productivity
- Translate analytical findings into clear, compelling stories for both technical and non‑technical audiences
- Design, build, and maintain Power BI reports and dashboards
- Ensure data quality by consolidating, validating, and documenting data from multiple systems and sources
- Proactively identify new data elements and analytical opportunities
- Apply strong quantitative and actuarial‑style reasoning to solve complex problems
- Lead strategic analytics initiatives within defined problem areas
Requirements
- University degree in a quantitative discipline such as Actuarial Science, Mathematics, Statistics, Economics, Finance, Data Science, or a related field
- 3–5+ years of experience in data analytics, actuarial, or advanced quantitative roles; P&C insurance experience is an asset
- Strong quantitative foundation in data analysis, statistical modeling, and problem‑solving
- Experience working with large, complex datasets from multiple sources
- Proficiency in SQL programming is required
- Experience developing dashboards or reports using Power BI, or a strong willingness to learn
- Ability to clearly communicate analytical insights and recommendations to both technical and non‑technical audiences
- Strong critical thinking and attention to detail
- Effective time management and organization skills
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account and much more
- Share plan & other savings
- Group RRSP with company matching DPSP offerings
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