Data Analyst, Platform Excellence Ops Analytics

Posted 14 hours ago

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About the role

  • Data Analyst improving Instacart’s online grocery fulfillment quality through operational analytics. Monitoring retailer performance, diagnosing issues, and delivering recommendations to cross-functional stakeholders.

Responsibilities

  • Proactively monitor and resolve retailer performance issues across broad dimensions
  • Build dashboards and processes to simplify problem diagnosis and support new retailer launches
  • Track and analyze performance fluctuations and outliers in key Retailer Quality metrics
  • Identify root causes and recommend corrective actions
  • Analyze large Retailer Fulfillment Quality datasets to derive business insights
  • Independently create and execute analytical plans to identify, understand, and reduce fulfillment quality issues
  • Support analytics requests, ad hoc retailer analyses, launch impact assessments, and retailer escalations
  • Provide initiative sizing for product and analytical roadmaps
  • Create and regularly present insights decks to business and technical stakeholders
  • Frame findings as clear, data-backed narratives with actionable recommendations
  • Collaborate cross-functionally to improve fulfillment quality, products, and processes

Requirements

  • 1+ years of experience in a data analytics-related role such as business intelligence, corporate strategy, consulting, or data science
  • Experience analyzing and visualizing large datasets
  • Advanced proficiency in SQL and Excel or Google Sheets for data analysis
  • Ability to aggregate and synthesize large amounts of data
  • Deep understanding of micro and macro fulfillment metrics and systems
  • Strong problem-solving skills and keen attention to detail
  • Ability to detect anomalies in performance metrics and trends, form hypotheses, and draw conclusions through nuanced analysis
  • Proficiency in PowerPoint or Google Slides
  • Ability to work independently with a strong sense of ownership
  • Comfort proposing new ideas to challenge existing processes
  • Preferred: experience in a consumer marketplace or logistics business
  • Preferred: familiarity with Snowflake or similar data warehouses, GitHub, and Jira
  • Preferred: experience with Mode or Tableau
  • Preferred: experience working directly with product and engineering teams on scalable process solutions
  • Preferred: experience using AI tools for analytics, including data validation and reproducibility

Benefits

  • New hire equity grant
  • Annual refresh grants
  • Flexible choice of work location: home, office, or coffee shop
  • Regular in-person events
  • Market-competitive compensation and benefits

Job title

Job type

Full Time

Experience level

Junior

Salary

CA$81,000 - CA$85,500 per year

Degree requirement

No Education Requirement

Tech skills

SQLTableau

Location requirements

RemoteCanada

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