Solution Architect designing enterprise data platforms and AI capabilities for PCL Construction. Building scalable pipelines, trusted datasets and reusable architecture patterns.
About the role
- Technical Solutions Specialist configuring and troubleshooting BusPlanner transportation software for school transportation clients. Supporting implementations, integrations, reporting, and cross-functional issue resolution.
Responsibilities
- Configure system settings, forms, workflows, user roles, and integrations such as SSO to meet client needs.
- Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
- Support new feature rollouts, product updates, and upsell installations across all product lines.
- Build and configure environments for product demos and sales presentations, without conducting demos or sales activities directly.
- Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
- Communicate with clients to understand reported issues, set expectations, and confirm resolution.
- Build and maintain a technical documentation repository, including training materials, templates, and frameworks.
- Diagnose and resolve client-reported issues across routing, scheduling, student data, GPS/live tracking, and reporting features.
- Investigate application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.
- Assist with government and ministry reporting cycles and related data validation.
- Support seasonal and cyclical processes such as school-year setup, grade rollovers, and annual update cycles.
Requirements
- 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
- Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
- Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
- Excellent written and verbal communication skills, with a client-service mindset.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.
Benefits
- Competitive salary and performance-based bonuses.
- Full health and wellness benefits.
- Flexible work hours and remote-friendly setup.
- Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
- A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.
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