Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Processor providing timely support to the Life Claims Department in Canada Life. Responsible for setting up new claims and managing the digital workflow for various insurance products.
Responsibilities
- Review and set-up new claims for Life Claim Analysts for Life Insurance Products working with FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 systems
- Correctly and accurately adding new claim details to the Death Claims Index, JIRA, and OnBase to support the Claims digital workflow
- Ordering client files from the RAM Centre, File Trail
- Sorting, reviewing, and matching electronic, post office, servicing offices and courier mail/requirements to digital claim files
- Monitor and manage multiple Claims shared email mailboxes
- Re-route mail/documents received to appropriate areas within the company
- Liaise with other business departments to share client information with close attention to privacy
- Returning paid files to the RAM Centre and/or preparing documents for scanning into ONBase and indexing
- Accountable for reviewing, sorting, matching, and mailing of outgoing Claims cheques
- Distribute weekly follow-up reports for Claim’s files to examiner’s
- Filing when needed
Requirements
- Knowledge of FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 would be an asset
- Knowledge of Outlook, JIRA, OnBase, File Trail would be an asset
- Proven organization and time management skills with the ability to handle multiple changing priorities, and fluctuating work volumes to achieve time sensitive deadlines
- Focus on quality and attention to detail
- Self-motivated and ability to learn quickly
- Effective communication skills to work within a team
- Excellent team player with the ability to work independently
- Analytical ability – uses acquired knowledge of systems and business to solve challenges
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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