Director leading Canadian Tire’s enterprise Application Knowledge Hub and AI enablement. Owning BSA standards, platforms, governance, and collaboration tools.
Responsibilities
Lead the strategy and continuous improvement of the enterprise Application Knowledge Hub
Develop and execute the Application Knowledge Hub roadmap
Establish standards for application metadata, taxonomy, content management, and knowledge governance
Improve discoverability, quality, and accuracy of application and business knowledge
Enable knowledge assets to be leveraged by employees and AI-powered solutions
Ensure platforms operate securely, reliably, and efficiently
Identify opportunities to leverage AI for business analysis, documentation, knowledge management, and decision-making
Advance Microsoft Fabric, Microsoft Foundry, AI Agents, automation, and emerging technologies across BSA and knowledge management practices
Enable AI-powered knowledge search, intelligent documentation, requirements generation, and business insights
Support integration of enterprise knowledge with AI-enabled workflows and assistants
Define and evolve BSA standards, methodologies, templates, and best practices
Establish a modern BSA operating model supporting Agile, Product, and AI-enabled delivery teams
Drive consistency and quality across requirements management, business analysis, process modeling, and documentation practices
Partner with Architecture, Engineering, Product, and Delivery leaders to improve solution design and delivery outcomes
Provide strategic ownership and operational oversight of Jira, Confluence, Lucid, Figma, the Application Knowledge Hub, and future collaboration platforms
Requirements
8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields
5+ years of leadership experience managing teams and enterprise initiatives
Experience leading and building enterprise collaboration or knowledge management platforms
Strong understanding of Business Analysis practices, methodologies, and delivery frameworks
Experience managing platform operations, governance, security, and vendor relationships
Exceptional stakeholder management and communication skills
Preferred: Experience with Jira, Confluence, Lucid, and Figma administration and governance
Preferred: Knowledge of platform engineering, automation, integrations, APIs, and SaaS technologies
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