Engagement Manager leading enterprise cloud consulting programs for OpsGuru, a digital transformation engineering group. Managing delivery, finances, executive stakeholders, and account growth.
Responsibilities
Lead a portfolio of interconnected projects and large, multi-year programs for strategic enterprise clients
Manage project dependencies, resource allocation, and unified communication across multiple projects
Establish stakeholder relationships and provide strategic guidance and project updates
Manage executive expectations and act as a trusted advisor
Oversee engagement financial health, including budgets, revenue forecasting, profitability, and financial reporting
Lead projects from requirements definition through deployment
Define schedules, scopes, budget estimates, and implementation plans
Coordinate internal and external resources to keep projects within scope, schedule, and budget
Analyze project progress and adapt scope, timelines, and costs as needed
Manage competing stakeholder priorities through negotiation and conflict resolution
Establish scalable project management practices, quality standards, and performance standards
Assess and manage risks across projects and programs
Monitor resource needs and allocations
Serve as Senior Engagement Manager on strategic engagements and guide project teams
Manage scope, schedules, budgets, change orders, risks, and delivery KPIs
Report project outcomes and risks through appropriate management channels and escalate issues as necessary
Collaborate with sales to identify cross-selling and up-selling opportunities
Lead clients through organizational changes associated with enterprise-level projects
Improve delivery processes for efficiency, quality, and scalability
Requirements
7+ years of project and program management experience in a professional services or consulting environment
Experience with enterprise-level projects greater than $1M
Proven track record managing a portfolio of projects for enterprise clients
Expertise in enterprise/ISV project delivery finances, including P&L responsibility, budget forecasting, and reporting
Exceptional executive communication and presentation skills, including presenting to C-suite and senior stakeholders
Advanced problem-solving, negotiation, and conflict resolution skills
Strong ownership and accountability
Experience with project management software such as JIRA and Confluence
Knowledge of program governance best practices
Ability to work in a fast-paced, dynamic environment with competing priorities
Experience with escalation management and proactive guardrails for delivery quality, budget, and timelines
Understanding of cloud-native technologies, ideally AWS, data processing, and/or analytics
Proven success in a change management role within a large organization
Demonstrated business development experience, including identifying and driving new opportunities within a client base
Bachelor's or Master's degree in a relevant field is preferred
Professional certification such as PMP, PgMP, CSM, or other relevant certification is preferred
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