Engagement Manager – Enterprise

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About the role

  • Engagement Manager leading enterprise cloud consulting programs for OpsGuru, a digital transformation engineering group. Managing delivery, finances, executive stakeholders, and account growth.

Responsibilities

  • Lead a portfolio of interconnected projects and large, multi-year programs for strategic enterprise clients
  • Manage project dependencies, resource allocation, and unified communication across multiple projects
  • Establish stakeholder relationships and provide strategic guidance and project updates
  • Manage executive expectations and act as a trusted advisor
  • Oversee engagement financial health, including budgets, revenue forecasting, profitability, and financial reporting
  • Lead projects from requirements definition through deployment
  • Define schedules, scopes, budget estimates, and implementation plans
  • Coordinate internal and external resources to keep projects within scope, schedule, and budget
  • Analyze project progress and adapt scope, timelines, and costs as needed
  • Manage competing stakeholder priorities through negotiation and conflict resolution
  • Establish scalable project management practices, quality standards, and performance standards
  • Assess and manage risks across projects and programs
  • Monitor resource needs and allocations
  • Serve as Senior Engagement Manager on strategic engagements and guide project teams
  • Manage scope, schedules, budgets, change orders, risks, and delivery KPIs
  • Report project outcomes and risks through appropriate management channels and escalate issues as necessary
  • Collaborate with sales to identify cross-selling and up-selling opportunities
  • Lead clients through organizational changes associated with enterprise-level projects
  • Improve delivery processes for efficiency, quality, and scalability

Requirements

  • 7+ years of project and program management experience in a professional services or consulting environment
  • Experience with enterprise-level projects greater than $1M
  • Proven track record managing a portfolio of projects for enterprise clients
  • Expertise in enterprise/ISV project delivery finances, including P&L responsibility, budget forecasting, and reporting
  • Exceptional executive communication and presentation skills, including presenting to C-suite and senior stakeholders
  • Advanced problem-solving, negotiation, and conflict resolution skills
  • Strong ownership and accountability
  • Experience with project management software such as JIRA and Confluence
  • Knowledge of program governance best practices
  • Ability to work in a fast-paced, dynamic environment with competing priorities
  • Experience with escalation management and proactive guardrails for delivery quality, budget, and timelines
  • Understanding of cloud-native technologies, ideally AWS, data processing, and/or analytics
  • Proven success in a change management role within a large organization
  • Demonstrated business development experience, including identifying and driving new opportunities within a client base
  • Bachelor's or Master's degree in a relevant field is preferred
  • Professional certification such as PMP, PgMP, CSM, or other relevant certification is preferred

Benefits

  • Retirement Savings Matching Program (RRSP)
  • Access to the latest tech
  • Partnership with Perkopolis Discounts
  • Remote first work environment
  • Flexible work hours & location
  • Paid parental leave options
  • Employer-paid health & dental premiums
  • GreenShield+ Counselling Mental Health
  • $500 in Health Care Spending Account annually
  • Peer recognition rewards

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$150,000 - CA$160,000 per year

Degree requirement

No Education Requirement

Tech skills

AWSCloudPMP

Location requirements

RemoteCanada

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