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About the role
- RMS Support Manager supporting Hyatt hotels with revenue and reservation systems. Training users and testing enhancements across Hyatt’s global hospitality operations.
Responsibilities
- Support hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems.
- Provide end-to-end support for Hyatt’s Revenue Management systems and peripheral systems that influence them.
- Support, train, and communicate effectively with Revenue, Reservations, Sales, and Operations colleagues at all levels.
- Collaborate with corporate leadership and developers on RMS enhancements, policies, and procedures.
- Support Hyatt PrO, SynXis, Reserve, RMT, and Hy-Res.
- Participate in Opera and Envision support related to Revenue Systems impacts.
- Facilitate Revenue/Reservations Management Systems training classes.
- Facilitate new RMS enhancements and roll-out training and support.
- Test RMS enhancements, bug fixes, new releases, and related changes.
Requirements
- This role is based in either Mexico, United States or Canada region and is a remote based position.
- Bilingual in Spanish/English – written and spoken
- Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO.
- Must be highly skilled with system/function knowledge of SynXis (CRS) and PrO (RMS)
- Must have virtual training experience.
- Must be proficient in Microsoft Office applications including Teams, Word, Excel, PowerPoint, and Outlook
- Ability to multi-task in high paced environment and work independently with high efficiency and professionalism.
- Strong verbal and written communication skills.
- Proven ability to creatively solve problems.
- Must be open minded and able to adapt to a fast-paced, changing environment and champion change.
- Ability to use independent judgement and, when necessary, act as sole decision maker when interacting with hotels.
- Schedule flexibility is required up to and including occasional evening, overnight, early morning and weekend hours.
- Willingness and ability to travel for training sessions and/or corporate meetings.
- Ability to relate to hotels and deliver authentic, experienced based training with knowledge to go into live systems for demonstrations and examples in both a live and virtual environment.
- High School education is required.
- Experience with Opera (PMS) and Reserve/RMT is a plus.
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Wellbeing initiatives, including a complimentary Headspace subscription
- Discount at the on-site fitness center
- Global family assistance policy with paid time off following the birth or adoption of a child
- Financial assistance for adoption
- Paid Time Off
- Medical insurance
- Dental insurance
- Vision insurance
- 401K with company match
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