Website Manager owning Lone Wolf’s real estate software website, from CMS updates and conversion copy to CRO testing. Improving performance, SEO, and user experience through analytics and experimentation.
About the role
- Service Manager overseeing Kärcher municipal equipment service operations in Embrun. Leading technicians, optimizing shop workflow, resolving escalations, and growing service revenue.
Responsibilities
- Manage daily operations, shop scheduling, and workflow
- Ensure 95% of service requests are assigned within 24 hours
- Lead, direct, and oversee Service Admin and shop technicians
- Drive team productivity and continuous technical training
- Maintain a minimum 90% technician productivity rate
- Ensure accurate logged service hours in SAP Business One
- Resolve escalated service calls
- Support remote customers
- Collaborate with third-party service providers
- Capture non-warranty repair opportunities
- Upsell short-term rentals
- Promote planned maintenance agreements to drive service revenue
Requirements
- Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers
- Proven experience managing a service department, including team leadership, fleet management, and shop facility organization
- High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds
- Advanced diagnostic acumen and logical reasoning
- Physical ability to perform hands-on mechanical tasks as needed
- Valid passport for travel opportunities/training
- Flexibility to work extended seasonal hours, primarily October through April
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees
- Generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time
- Short- and long-term disability insurance
- Bonus opportunity under the Karcher Incentive Program
Job title
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Experience level
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Degree requirement
No Education Requirement
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