Technical Solutions Specialist configuring and troubleshooting BusPlanner transportation software for school transportation clients. Supporting implementations, integrations, reporting, and cross - functional issue resolution.
About the role
- Presales Solutions Architect designing AWS cloud solutions for OpsGuru, a digital transformation engineering and consulting group. Supporting sales, customer engagements, proposals, and technical architecture.
Responsibilities
- Provide technical pre-sales support to the sales team by designing and proposing solutions for prospects and customers
- Drive the technical aspects of customer engagements and provide architectural guidance and best practices
- Collaborate with customers to understand business and technical requirements and translate them into tailored AWS solutions
- Collaborate with the sales team to understand customer needs, design solution options, and articulate them to customers
- Champion customer needs internally with engineering and delivery teams
- Build proposals and SOWs for account teams to present to customers
- Craft professional written responses for prospective customer RFPs
- Advocate for customer opportunities with the sales team to help win new revenue
- Provide feedback to internal teams to improve service offerings
- Capture and share best-practice knowledge within the Presales Solutions Architect community
- Work with account executives, delivery teams, partners, and client stakeholders to resolve technical, performance, or cost-related issues
- Remain proficient in partner cloud platforms and technologies and contribute to related responsibilities
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- 6+ years of experience in a technical pre-sales, solutions architecture, or cloud consulting role
- Hands-on expertise with designing and implementing enterprise grade, cloud-based solutions, preferably on AWS
- Broad, robust proficiency across AWS service portfolios including infrastructure, Amazon Bedrock/Anthropic Claude/OpenAI and advanced DevOps/Data architecture
- Excellent communication and presentation skills, with the ability to translate complex technical concepts into business value
- Proven track record of collaborating with Sales teams to drive new business opportunities
- Willingness to travel to customer sites, as needed to support sales and deployment activities
- AWS Certified Solutions Architect - Professional/Specialist certification
- Experience with AWS partner ecosystem programs such as MAP
- Experience working with a range of customers, from ISVs to large enterprises
- Familiarity with Agile software development methodologies and DevOps practices
- Advanced knowledge in Productivity enablement using GenAI technologies and harnesses including Anthropic and OpenAI
- Proficiency in programming languages like Python, Java, or Node
Benefits
- Retirement Savings Matching Program (RRSP)
- Partnership with Perkopolis Discounts
- Remote first work environment
- Flexible work hours & location
- Paid parental leave options
- Employer paid health & dental premiums
- Partnership with GreenShield+ Counselling Mental Health provider
- $500 in Health Care Spending Account annually
- Peer recognition rewards
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