Field Operations Associate II managing inventory and customer service. Supporting Grainger's strategic vision by providing the best service to customers on - site.
About the role
- Bilingual Advisor Service Centre Representative assisting Canadian clients via phone and email. Provide exceptional customer service in both French and English with a flexible hybrid schedule.
Responsibilities
- The role requires direct communication with our clients and colleagues across Canada.
- As part of Fidelity’s dynamic work model, you will have a flexible hybrid work schedule.
- You will provide first-class customer service to investment advisors, their administrative support teams, and investors in our inbound call centre.
- You will work directly with advisors to provide the support they need to inform their clients and plan short- and long-term investment strategies.
- You will represent Fidelity by handling client inquiries, resolving issues, and, when appropriate, promptly connecting clients with the right internal associate.
Requirements
- College diploma (recent graduates are encouraged to apply) or equivalent experience
- Fluency in both spoken and written French and English is required
- You are committed to helping investors build a better future
- You are passionate about delivering an exceptional client experience
- You want to contribute to company growth by building and cultivating lasting relationships
- You are eager to learn and develop professionally
- You thrive in a corporate culture that values collaboration, diversity, and belonging
- You are flexible and adaptable
- You apply critical and analytical thinking to solve problems and exceed client expectations
- You embrace new technologies
- You are an excellent communicator, both verbally and in writing
- You have strong attention to detail
- You welcome feedback and can quickly apply observations and guidance to progress professionally
Benefits
- Competitive total compensation, including an employer contribution to your group RRSP without requiring you to contribute an equal amount
- Comprehensive health benefits from your start date, including up to $5,000 per year for mental health services and therapies, with premiums fully paid by the employer
- 100% paid parental leave for a period of 25 weeks
- Up to $650 toward home office equipment
- Generous time-off policy, including two paid days annually to volunteer with a charity of your choice
- Diversity and inclusion programs, including an active employee resource group network
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and rewards for obtaining required professional designations
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