About the role

Bilingual Advisor Service Centre Representative assisting Canadian clients via phone and email. Provide exceptional customer service in both French and English with a flexible hybrid schedule.

Responsibilities

The role requires direct communication with our clients and colleagues across Canada.
As part of Fidelity’s dynamic work model, you will have a flexible hybrid work schedule.
You will provide first-class customer service to investment advisors, their administrative support teams, and investors in our inbound call centre.
You will work directly with advisors to provide the support they need to inform their clients and plan short- and long-term investment strategies.
You will represent Fidelity by handling client inquiries, resolving issues, and, when appropriate, promptly connecting clients with the right internal associate.

College diploma (recent graduates are encouraged to apply) or equivalent experience
Fluency in both spoken and written French and English is required
You are committed to helping investors build a better future
You are passionate about delivering an exceptional client experience
You want to contribute to company growth by building and cultivating lasting relationships
You are eager to learn and develop professionally
You thrive in a corporate culture that values collaboration, diversity, and belonging
You are flexible and adaptable
You apply critical and analytical thinking to solve problems and exceed client expectations
You embrace new technologies
You are an excellent communicator, both verbally and in writing
You have strong attention to detail
You welcome feedback and can quickly apply observations and guidance to progress professionally

Competitive total compensation, including an employer contribution to your group RRSP without requiring you to contribute an equal amount
Comprehensive health benefits from your start date, including up to $5,000 per year for mental health services and therapies, with premiums fully paid by the employer
100% paid parental leave for a period of 25 weeks
Up to $650 toward home office equipment
Generous time-off policy, including two paid days annually to volunteer with a charity of your choice
Diversity and inclusion programs, including an active employee resource group network
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and rewards for obtaining required professional designations