Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Advisor Service Centre Representative assisting Canadian clients via phone and email. Provide exceptional customer service in both French and English with a flexible hybrid schedule.
Responsibilities
- The role requires direct communication with our clients and colleagues across Canada.
- As part of Fidelity’s dynamic work model, you will have a flexible hybrid work schedule.
- You will provide first-class customer service to investment advisors, their administrative support teams, and investors in our inbound call centre.
- You will work directly with advisors to provide the support they need to inform their clients and plan short- and long-term investment strategies.
- You will represent Fidelity by handling client inquiries, resolving issues, and, when appropriate, promptly connecting clients with the right internal associate.
Requirements
- College diploma (recent graduates are encouraged to apply) or equivalent experience
- Fluency in both spoken and written French and English is required
- You are committed to helping investors build a better future
- You are passionate about delivering an exceptional client experience
- You want to contribute to company growth by building and cultivating lasting relationships
- You are eager to learn and develop professionally
- You thrive in a corporate culture that values collaboration, diversity, and belonging
- You are flexible and adaptable
- You apply critical and analytical thinking to solve problems and exceed client expectations
- You embrace new technologies
- You are an excellent communicator, both verbally and in writing
- You have strong attention to detail
- You welcome feedback and can quickly apply observations and guidance to progress professionally
Benefits
- Competitive total compensation, including an employer contribution to your group RRSP without requiring you to contribute an equal amount
- Comprehensive health benefits from your start date, including up to $5,000 per year for mental health services and therapies, with premiums fully paid by the employer
- 100% paid parental leave for a period of 25 weeks
- Up to $650 toward home office equipment
- Generous time-off policy, including two paid days annually to volunteer with a charity of your choice
- Diversity and inclusion programs, including an active employee resource group network
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and rewards for obtaining required professional designations
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.