Adjudicator determining disability claim entitlements for WCB Alberta. Managing high - volume caseloads and supporting injured workers’ benefits and return to work.
About the role
- Remote Service Centre Specialist supporting CareRx’s senior-care pharmacy services. Handling client calls, pharmacy application support, technology troubleshooting, and ticket resolution.
Responsibilities
- Answer or make calls to clients to understand and address needs, complaints and product or service issues
- Respond efficiently and accurately to callers, explain possible solutions and ensure clients feel supported
- Actively listen, confirm or clarify information and diffuse angry clients as needed
- Build lasting relationships with clients and call centre team members
- Use software, scripts and tools to resolve incidents
- Support the Kroll pharmacy application, including instruction and login troubleshooting
- Troubleshoot laptops, desktops, tablets and printers
- Perform data entry and research to troubleshoot customer problems
- Document processes and procedures
- Assist the IT/Technology department with projects or emergencies
- Work with vendors to log tickets and follow up on requests
- Track performance indicators including talk time per call, time to answer calls, tickets created and tickets solved
Requirements
- 2-3 years LTC pharmacy experience preferred
- Proficiency with MS Office/Outlook
- Familiarity with Salesforce preferred but not required
- Team player
- Detail oriented
- Ability to work 8-hour shifts on rotating schedules: 7am-3pm, 8am-4pm, 9am-5pm, and 12pm-8pm
- On-call shifts required after the 12pm-8pm shift, from 8pm-11pm
- Must successfully pass satisfactory background screening and referencing
- Education verification and current professional registration may be required depending on the role
Benefits
- Flexible medical and dental coverage for eligible roles
- Defined work schedule with predictable hours
- Remote work
- Laptop and cell phone provided
- Job security and career growth opportunities
- Peer-nominated awards, team shout-outs and everyday appreciation
- Cultural events, team socials and holiday activities
- Accommodations available upon request for candidates with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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