Senior Certification Specialist processing VA educational benefits and student enrollments for University of Maryland Global Campus. Ensuring compliance with Department of Veterans Affairs certification requirements.
About the role
- Adjudicator determining disability claim entitlements for WCB Alberta. Managing high-volume caseloads and supporting injured workers’ benefits and return to work.
Responsibilities
- Maintain a high-volume caseload and make timely, well-informed claims decisions
- Determine entitlement to medical and financial benefits
- Identify claims requiring further services or case-manager support
- Obtain medical opinions and coordinate or authorize medical treatment
- Liaise with injured workers, employers, health-care providers, and representatives
- Establish compensation rates and determine wage replacement, medical aid, and non-rate-based entitlements
- Navigate conflict and lead challenging conversations using de-escalation and empathy
- Communicate claim updates and decisions by phone, conference calls, and written correspondence
- Build partnerships and collaborate to meet shared objectives
- Deliver high-level customer service and educate and negotiate with clients
- Manage client expectations
- Maintain timely communication and documentation
- Uphold the values, principles, and regulations of the Alberta Workers’ Compensation Act
Requirements
- A degree or diploma in Social Sciences, Rehabilitation or Business is preferred
- An equivalent combination of related education and relevant experience may be considered
- Experience in caseload management, including making entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets
- Ability to create business relationships with partners and reach agreement on courses of action
- Ability to work independently and prioritize workload
- Quick learner with a strong record of personal achievements
- Goal oriented with solid decision-making and planning skills
- Reliability and excellent time management skills
- Proficient computer knowledge and keyboard skills
- Familiarity with medical or rehabilitative terminology is an asset
- Ability to understand and apply policy while applying creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely manner
- Effective communication skills, including active listening, collaboration, and verbal and written communication
- Must be available to attend twelve (12) weeks of training at the time of hire
- Must work in-office as scheduled during hybrid training
- Final successful candidates must undergo a security clearance
- Must submit a cover letter and resume
Benefits
- Competitive salaries
- Comprehensive benefits package
- Flexible work schedules
- Hybrid work opportunities
- Healthy work-life balance
- Twelve (12) weeks of training
- Skills assessments administered as part of the selection process
- Security clearance for final successful candidates
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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