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About the role

  • Technical Data Analyst bridging Support and Engineering teams at Cars Commerce. Analyzing tickets, performing QA, and translating data for non-technical stakeholders.

Responsibilities

  • Acting as the primary bridge between Support and Engineering
  • Analyze L2 tickets and technical issues to ensure they are fully qualified, documented, and reproducible
  • Perform functional QA to ensure that features work technically and align with business requirements
  • Conduct deep-dive data analysis to identify patterns or anomalies in product behavior
  • Translate complex technical concepts into clear, actionable insights for non-technical stakeholders
  • Understand, qualify, and triage upcoming bugs
  • Remain the Subject Matter Expert for respective products and support any questions from the Support team
  • Identify opportunities to work on data analysis projects and AI initiatives
  • Provide training materials to the Customer Support Manager

Requirements

  • Bachelor's degree in Computer Science, Business Technology Management (BTM), Information Systems, Statistics, or a related technical field
  • A Master’s degree or relevant technical certifications are a plus
  • Demonstrated experience as a Product Analyst, Technical Data Analyst, or similar role
  • Proven track record of triaging complex technical issues and ensuring product quality through rigorous QA and data validation
  • Experience with multiple data formats (CSV, JSON, XML) and an understanding of website structures
  • Proficiency in SQL, Python, R, or other programming languages for data manipulation, analysis, and visualization
  • Comfortable using Browser Developer Tools to investigate website behavior and data payloads
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication and presentation skills
  • Exceptional attention to detail; able to manage multiple technical investigations, QA cycles, and documentation tasks simultaneously
  • A strong cross-functional collaborator with excellent interpersonal skills

Benefits

  • Medical, Dental & Vision Healthcare Plans
  • New Hire Stipend for Home Office Set-Up
  • Generous PTO
  • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$65,500 - CA$80,250 per year

Degree requirement

Bachelor's Degree

Tech skills

PythonSQL

Location requirements

RemoteCanada

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