Technical Data Analyst bridging Support and Engineering teams at Cars Commerce. Analyzing tickets, performing QA, and translating data for non-technical stakeholders.
Responsibilities
Acting as the primary bridge between Support and Engineering
Analyze L2 tickets and technical issues to ensure they are fully qualified, documented, and reproducible
Perform functional QA to ensure that features work technically and align with business requirements
Conduct deep-dive data analysis to identify patterns or anomalies in product behavior
Translate complex technical concepts into clear, actionable insights for non-technical stakeholders
Understand, qualify, and triage upcoming bugs
Remain the Subject Matter Expert for respective products and support any questions from the Support team
Identify opportunities to work on data analysis projects and AI initiatives
Provide training materials to the Customer Support Manager
Requirements
Bachelor's degree in Computer Science, Business Technology Management (BTM), Information Systems, Statistics, or a related technical field
A Master’s degree or relevant technical certifications are a plus
Demonstrated experience as a Product Analyst, Technical Data Analyst, or similar role
Proven track record of triaging complex technical issues and ensuring product quality through rigorous QA and data validation
Experience with multiple data formats (CSV, JSON, XML) and an understanding of website structures
Proficiency in SQL, Python, R, or other programming languages for data manipulation, analysis, and visualization
Comfortable using Browser Developer Tools to investigate website behavior and data payloads
Strong analytical and problem-solving skills
Excellent verbal and written communication and presentation skills
Exceptional attention to detail; able to manage multiple technical investigations, QA cycles, and documentation tasks simultaneously
A strong cross-functional collaborator with excellent interpersonal skills
Benefits
Medical, Dental & Vision Healthcare Plans
New Hire Stipend for Home Office Set-Up
Generous PTO
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
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