Business Data Analyst improving product decisions for LawDepot’s legal - document platform. Designing experiments, analyzing customer behaviour, and translating insights into roadmap recommendations.
About the role
- Technical Data Analyst bridging Support and Engineering teams at Cars Commerce. Analyzing tickets, performing QA, and translating data for non-technical stakeholders.
Responsibilities
- Acting as the primary bridge between Support and Engineering
- Analyze L2 tickets and technical issues to ensure they are fully qualified, documented, and reproducible
- Perform functional QA to ensure that features work technically and align with business requirements
- Conduct deep-dive data analysis to identify patterns or anomalies in product behavior
- Translate complex technical concepts into clear, actionable insights for non-technical stakeholders
- Understand, qualify, and triage upcoming bugs
- Remain the Subject Matter Expert for respective products and support any questions from the Support team
- Identify opportunities to work on data analysis projects and AI initiatives
- Provide training materials to the Customer Support Manager
Requirements
- Bachelor's degree in Computer Science, Business Technology Management (BTM), Information Systems, Statistics, or a related technical field
- A Master’s degree or relevant technical certifications are a plus
- Demonstrated experience as a Product Analyst, Technical Data Analyst, or similar role
- Proven track record of triaging complex technical issues and ensuring product quality through rigorous QA and data validation
- Experience with multiple data formats (CSV, JSON, XML) and an understanding of website structures
- Proficiency in SQL, Python, R, or other programming languages for data manipulation, analysis, and visualization
- Comfortable using Browser Developer Tools to investigate website behavior and data payloads
- Strong analytical and problem-solving skills
- Excellent verbal and written communication and presentation skills
- Exceptional attention to detail; able to manage multiple technical investigations, QA cycles, and documentation tasks simultaneously
- A strong cross-functional collaborator with excellent interpersonal skills
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
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