Nestlé Health Science territory manager growing Genestra and Pure Encapsulations supplement sales. Building practitioner relationships and expanding Southwestern Ontario accounts.
About the role
- OEM Account Manager leading strategic automotive manufacturer programs for CDK Global, a cloud-based dealership software provider. Managing client relationships, financials, launches, service delivery, and cross-functional execution.
Responsibilities
- Manage business relationship and program service delivery tied to the agreed upon statement of work
- Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client-facing engagements
- Collaborate with clients on program financial modeling, project-based projections, and monthly/annual financial deliverables
- Facilitate presentation, communication, and approval of OEM program invoices
- Serve as escalation point for program-related inquiries involving enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
- Negotiate project resources, deliverables, and cost
- Identify new OEM business opportunities with existing clients and facilitate executive-level engagements
- Compile forecasting, planning, modeling, invoice presentations, and related finance activities
- Interface with client and internal contract teams for buy-sells, conversions, terminations, and change administration
- Develop, implement, and maintain processes and program service levels with internal teams
- Support resolution of issues requiring cross-functional operational or technical teams
- Manage contract renewals for assigned programs
- Assist with OEM Guidebooks for Field Sales
- Partner with product and technology teams on feature development, prioritization, and defect fixes
- Manage new SOW and change request development, approvals, and execution
- Ensure compliance with client technical requirements
- Collaborate on installation and ongoing support training for new features
- Support pilots, launches, pricing, dealer adoption, communications, implementations, and ongoing support
- Provide program dashboards showing program status and performance
Requirements
- 5-10 years software project, program, and/or engagement management
- 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
- Expert in automotive retail solutions and workflows
- Hands on ability to navigate complex business environments to resolve customer requests and requirements
- Strong communication, presentation, and organization skills
- Excellent analytical skills including the ability to model scenarios and manage to financials
- Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
- Ability to anticipate and adapt to changing conditions, risks and opportunities
- Expert with MS Word, MS Excel, MS Project and Visio
- Experience working with Auto Manufacturer dealer retail programs
- Knowledgeable on CDK applications
- Minimum: Bachelor’s or equivalent experience
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship
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