Territory Manager growing PMA’s premium spirits, wine, and beer portfolio across Northern Alberta. Managing outlet execution, inventory, depletions, and sales performance targets.
About the role
- Account Manager retaining and growing importer relationships for Shippabo’s tech-enabled ocean freight forwarding business. Diagnosing shipment issues, improving service quality, and driving account outcomes.
Responsibilities
- Own a portfolio of existing importer accounts and primary customer relationships
- Drive retention, customer satisfaction, and account health
- Diagnose customer issues before escalating and determine appropriate fixes
- Review shipments to identify booking, schedule, drayage, customs, and documentation problems early
- Balance customer priorities with Shippabo’s commercial interests
- Drive quote acceptance and forecast accuracy
- Provide feedback to supply and pricing teams to maintain competitive rates
- Own outcomes requiring collaboration with Product, Operations, Finance, and the China origin team
- Monitor operational and revenue metrics across accounts
- Surface trends, at-risk accounts, and volume shifts
- Advise importers on supply chain practices, platform capabilities, market conditions, rate trends, surcharges, and capacity shifts
- Handle inbound leads from smaller importers, qualify them, and onboard them
- Re-engage churned and dormant accounts and rebuild relationships where appropriate
Requirements
- Direct experience in ocean freight forwarding, NVOCC, or as an importer managing ocean freight
- Understanding of ocean shipment mechanics end to end, from booking and origin cargo receipt through customs clearance and final delivery
- Ability to troubleshoot independently using hypotheses and data
- Strong commercial judgment
- Structured thinking and ability to prioritize, map next steps, and communicate timelines
- Clear written communication
- Comfort working in a small company with significant ownership
- Experience with a freight forwarding TMS or modern digital forwarder platform (helpful but not required)
- Familiarity with customs documentation and entry requirements (helpful but not required)
- Working knowledge of demurrage, detention, and accessorial charges (helpful but not required)
Benefits
- Annual performance bonus bringing expected Year 1 total cash compensation to $120,000–$140,000 CAD
- Ample vacation time
- Sick time
- Multiple health plan options
- Employer contributions toward health coverage for employees and dependents
- RRSP plan with matching contributions
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