Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
About the role
- Customer Service Representative supporting patient and provider inquiries and pharmacy orders at Cencora. Bilingual (French/English) required for this remote role based in Canada.
Responsibilities
- Taking incoming calls
- Taking and completing client and pharmacy orders
- Answering client inquiries with the highest degree of courtesy and professionalism
- Process orders received via fax, e-mail and phone
- Provide confirmation when requested
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Communicate with multiple external and internal customers
- Adhere to all procedures and work instructions in performing the job
- Communicate with various internal departments on a regular basis for customer/product related issues
- Maintain accurate information regarding backorders
- Provide customers and clients with accurate answers to questions and complaints regarding shipments and services
Requirements
- High School Diploma/GED or equivalent experience required
- Demonstrated administrative experience, including scheduling, documentation management, data entry, coordination of activities, and stakeholder communication
- Some knowledge of the healthcare industry, including healthcare operations, regulatory requirements, patient-centered service delivery, and industry best practices
- Bilingualism is required (French/English)
Benefits
- compensation
- benefits
- resources that enable a highly inclusive culture
- medical, dental, and vision care
- comprehensive suite of benefits focusing on wellness including support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
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