MSL Manager leading Ontario hematology field medical affairs for AstraZeneca, a global pharmaceutical company. Coaching MSLs, executing medical strategy, and supporting oncology stakeholder engagement.
About the role
- Field Case Manager supporting Canadian patients and physicians with pharmaceutical reimbursement and therapy access. Coordinating enrollment, coverage navigation, drug delivery, therapy status, and patient support programs.
Responsibilities
- Customize program elements to meet the needs of assigned prescribing physicians
- Review patient status and assist physicians with patient enrolment and payer forms
- Identify coverage obstacles and communicate them to the Program Manager
- Build relationships with physicians and physician office staff and provide office support
- Resolve issues for assigned physicians
- Train physicians and clinics on programs and manufacturer-approved initiatives
- Liaise with physicians and provide feedback to the Program Manager
- Complete program, expense, timesheet, mileage, and other required reports
- Welcome patients and capture required information
- Provide reimbursement guidance and coordinate public/private coverage activity
- Track patient services to expedite therapy access
- Navigate financial assistance, pharmacy selection, drug delivery, and therapy coordination
- Refer patients with clinical questions outside program materials to healthcare providers
- Report adverse and severe adverse events according to standard operating procedures
- Train and support new Field Case Managers and assist peers
- Maintain relationships with the Patient Support Program team
- Participate in physician meetings and continuing medical education events
- Provide in-service presentations to physicians with Pharmaceutical Representatives
- Maintain communication with program stakeholders
- Perform other assigned duties and participate in standby/on-call coverage as required
Requirements
- Bachelor’s degree in health care or a related discipline, or a nurse diploma
- Minimum five years of experience in healthcare, pharmaceutical, insurance, or related industry
- Active RN or RPN/LPN registration with the College of Nurses in the province of employment
- Case management experience preferred
- Minimum three years of nursing experience in a clinic setting is an asset
- Availability to travel within an assigned territory; some overnight travel may be required
- Valid driver’s license, current auto insurance, and reliable transportation for regional travel
- Experience across various therapeutic areas is an asset
- Knowledge of private and public reimbursement structures, systems, and processes
- Experience with reimbursement navigation, special authorization, appeals processes, and field-based reimbursement support and consultation
- Strong analytical skills, including interpretation of regulations and legislation
- Fluency in French and English is an asset
- Ability to have daily contact with unilingual English-speaking customers, patients, or cross-functional peers
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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