About the role

Field Case Manager coordinating patient access, reimbursement, and medication support for Cencora’s pharmaceutical solutions programs. Guiding physicians, patients, and healthcare providers across Ontario through AbbVie Care services.

Responsibilities

Serve as the primary contact for physicians
Communicate with patients and program stakeholders and build trusted relationships
Educate healthcare providers and staff on program services, patient support resources, therapy, reimbursement, and enrollment processes
Review patient charts and ensure completion of documentation, special authorizations, enrollment forms, and prescription renewals
Own the special authorization process and ensure timely, accurate submissions and reimbursement guidance
Provide physicians with updates and guidance on patient status, program changes, and best practices
Adapt program elements to healthcare-provider needs and personalize in-clinic and remote support
Identify and address quality-improvement opportunities
Attend Continuous Healthcare Education events with healthcare professionals, including outside regular business hours when required
Perform other duties as assigned

Registered Nurse (RN), BSc in Pharmacy, another science degree, or equivalent transferable skills
Knowledge of public or private third-party reimbursement
Bilingualism is an asset and required for Quebec
Previous Case Manager experience is an asset
Exceptional customer service and interpersonal skills
Ability to manage multiple tasks and priorities
Comprehension of medical terminology
Strong analytical and organizational skills
Ability to engage physicians and staff as a trusted medical counterpart
Excellent time management and sense of urgency
Ability to collaborate effectively with program associates
Ability to work autonomously in a remote setting
Effective oral and written communication in English and French for Quebec and New Brunswick
Detail- and results-oriented
Ability to adapt to change and ambiguity
Strong computer skills and Microsoft Office knowledge
Ability to attend CHE events outside regular business hours when required
Valid, non-expired, unrestricted driver’s license
Possess a car
Adherence to program performance standards and procedures
Private, dedicated home office space accommodating supplied equipment

Medical, dental, and vision care
Comprehensive wellness benefits covering physical, emotional, financial, and social aspects
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Dedicated home office arrangement
Flexible work environment