MSL Manager leading Ontario hematology field medical affairs for AstraZeneca, a global pharmaceutical company. Coaching MSLs, executing medical strategy, and supporting oncology stakeholder engagement.
About the role
- Field Case Manager coordinating patient access, reimbursement, and medication support for Cencora’s pharmaceutical solutions programs. Guiding physicians, patients, and healthcare providers across Ontario through AbbVie Care services.
Responsibilities
- Serve as the primary contact for physicians
- Communicate with patients and program stakeholders and build trusted relationships
- Educate healthcare providers and staff on program services, patient support resources, therapy, reimbursement, and enrollment processes
- Review patient charts and ensure completion of documentation, special authorizations, enrollment forms, and prescription renewals
- Own the special authorization process and ensure timely, accurate submissions and reimbursement guidance
- Provide physicians with updates and guidance on patient status, program changes, and best practices
- Adapt program elements to healthcare-provider needs and personalize in-clinic and remote support
- Identify and address quality-improvement opportunities
- Attend Continuous Healthcare Education events with healthcare professionals, including outside regular business hours when required
- Perform other duties as assigned
Requirements
- Registered Nurse (RN), BSc in Pharmacy, another science degree, or equivalent transferable skills
- Knowledge of public or private third-party reimbursement
- Bilingualism is an asset and required for Quebec
- Previous Case Manager experience is an asset
- Exceptional customer service and interpersonal skills
- Ability to manage multiple tasks and priorities
- Comprehension of medical terminology
- Strong analytical and organizational skills
- Ability to engage physicians and staff as a trusted medical counterpart
- Excellent time management and sense of urgency
- Ability to collaborate effectively with program associates
- Ability to work autonomously in a remote setting
- Effective oral and written communication in English and French for Quebec and New Brunswick
- Detail- and results-oriented
- Ability to adapt to change and ambiguity
- Strong computer skills and Microsoft Office knowledge
- Ability to attend CHE events outside regular business hours when required
- Valid, non-expired, unrestricted driver’s license
- Possess a car
- Adherence to program performance standards and procedures
- Private, dedicated home office space accommodating supplied equipment
Benefits
- Medical, dental, and vision care
- Comprehensive wellness benefits covering physical, emotional, financial, and social aspects
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Dedicated home office arrangement
- Flexible work environment
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