Consulting Manager leading Cayenta utility and municipal CIS implementations for Harris. Managing consultants, budgets, client relationships, delivery methodology, and go - live execution.
About the role
- Salesforce Engagement Manager leading customer delivery, pre-sales, and solution teams. Driving AI and Salesforce transformation projects at NeuraFlash, part of Accenture.
Responsibilities
- Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio
- Provide oversight and direction to project teams to ensure successful delivery, compliance, quality, and client satisfaction
- Serve as an escalation point and drive project or program direction from a product ownership standpoint
- Act as a thought leader for customers and identify further transformation opportunities
- Participate in customer sales cycles, including rapport building, scope definition, estimates, and staffing needs
- Collaborate with Sales to build account growth and expansion plans
- Transition customers from sales to project delivery through SOW reviews, role definition, project kickoff, and client onboarding
- Ensure appropriate project staffing and manage staffing risks with operations, staffing, and business-unit leadership
- Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Contribute at a leadership level, advocate for the brand, and help the company grow and scale
- Travel up to 25% for customer projects and company events
Requirements
- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering Salesforce solutions
- Deep expertise in Contact Center or Salesforce solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance
- Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources
- Strong commercial acumen, including creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions
- Excellent communication and storytelling skills, including executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making
- Passion for delivering software solutions and building Salesforce solutions with state-of-the-art technology
- Proven ability to work cross-functionally
- Ability to serve as a strategic advisor through end-to-end agentic transformation journeys
- Expertise in evolving agentic marketplaces, platforms, frameworks, and emerging capabilities
- Ability to translate complex AI capabilities into value-aligned recommendations
- Ability to identify agentic use cases, assess customer readiness, and prepare adoption strategies
- Ability to provide thought leadership on agentic systems
Benefits
- Remote work options
- Flexible working arrangements
- Travel opportunities with anticipated travel commitment of up to 25%
- Company events
- Town halls and company meetings
- Team celebrations and social events
Job title
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Degree requirement
No Education Requirement
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