About the role

Nurse Case Manager coordinating complex patient care for Cencora’s Canadian pharmaceutical services. Managing access barriers, care transitions, case continuity, and process improvements.

Responsibilities

Plan and manage complex care coordination cases and activities
Support timely patient access, treatment progression, and continuity of care
Conduct assessments and support care planning
Facilitate transitions of care addressing clinical, social, and access barriers
Coordinate with providers, pharmacies, payers, and internal partners to resolve access barriers
Align next steps and maintain case continuity
Analyze case trends, recurring issues, and workflow patterns to identify root causes
Recommend process improvements
Develop and refine job aids, care coordination templates, and documentation standards
Guide less experienced team members on complex case handling, escalation practices, and documentation expectations

Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or a related field, or equivalent experience required
4+ years of experience in care management, case management, clinical support, patient services, or a related field required
Certification in case management, care coordination, clinical specialty, or equivalent preferred