Manager leading instructional design for Caseware’s global audit and accounting software education. Building scalable learning content, governance standards, and customer adoption programs.
About the role
- Regional Training Manager developing patient-support training programs for Cencora, a global pharmaceutical solutions company. Evaluating learning outcomes, coordinating delivery, and supporting case-manager development across Canada.
Responsibilities
- Develop training programs through needs assessments, curriculum design, training-material creation, learning-module development, and competency-framework establishment aligned to patient support operations
- Deliver training through classroom sessions, virtual platforms, field observations, and one-on-one coaching
- Evaluate training effectiveness by measuring knowledge retention, assessing skill application, analyzing performance data, gathering stakeholder feedback, and implementing improvements
- Ensure training content reflects current HIPAA requirements, privacy regulations, pharmaceutical guidelines, and standard operating procedures
- Partner with district managers, clinical leadership, quality assurance, and operations teams to identify performance gaps and support continuous improvement
- Coordinate training logistics, including scheduling sessions, arranging attendance, securing venues and technology, maintaining learning management systems, and tracking completion and certification records
- Design new-hire orientation programs and career-development resources
- Mentor trainers and build training capacity across the region
Requirements
- Bachelor's degree in social work, health sciences, healthcare administration, or a related field, or equivalent experience required
- 4+ years of experience in patient services, case management, pharmaceutical operations, healthcare services, or a related field required
- Previous sales-role or Field Case Manager experience within a patient support program considered a valuable asset
- Bilingualism in French and English considered a valuable asset
- Registered Nurse (RN) license in good standing preferred for nursing candidates
- Certified Case Manager (CCM), Case Management Administrator (ACM-SW), or equivalent certification preferred
- Certified Professional in Learning and Performance (CPLP), Association for Talent Development (ATD), or equivalent certification preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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