Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
About the role
- IT Support Coordinator providing helpdesk support for a fully remote team at Riipen. Managing hardware inventory, shipping logistics, and SaaS administration primarily for Canadian clients.
Responsibilities
- Provide helpdesk support and troubleshoot user issues across hardware, software, and SaaS platforms
- Manage employee hardware from provisioning through recovery, including shipping, tracking, and inventory management
- Set up, modify, and deactivate user accounts across company systems
- Support onboarding and offboarding processes in close collaboration with the People & Culture team
- Administer and support a broad portfolio of SaaS tools, including access management, permissions, and basic configuration
- Triage and prioritize support tickets based on urgency and business impact
- Document recurring processes and create clear, accessible how-to guides for employees
- Escalate complex issues when needed and follow through to resolution
Requirements
- Some experience in helpdesk, IT support, or a similar internal support role
- A natural problem solver — someone who is resourceful, self-directed, and enjoys figuring things out
- Highly organized with strong attention to detail and the ability to manage multiple open tickets and tasks at once
- Strong written communication skills, including the ability to write clear user guides and internal documentation
- Comfortable working with a wide range of tools and systems, and quick to learn new ones
- Located in the EST timezone, ideally in or near Toronto, with easy access to Canada Post
- Dedicated home workspace with room to store and manage hardware shipments
- Access to a vehicle is a strong asset
- ****Bonus Points:**
- Experience with Google Workspace administration
- Familiarity with HubSpot or similar CRM/operations platforms
- Experience with a ticketing system (Jira or similar)
- Experience managing hardware logistics for remote teams
Benefits
- 🌐 Remote/travel working opportunities (when appropriate)
- 🏖️ 4 weeks of annual vacation
- 🤕 Paid sick leave
- 🏥 Extended Health and Dental benefits from your first day
- 💻 We will ensure you have a great work-from-home setup
- 📚 Learning & Development Stipend after 6 months of employment
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