Leading Islamic Relief Canada's national fundraising strategy and community donor engagement. Managing regional fundraisers, donor relationships, revenue targets, and nationwide fundraising initiatives.
About the role
- Worldwide Community Manager leading Microsoft Master Trainer governance, readiness, and enablement programs. Channel Partners Solutions delivers retail, marketing, and consumer activation solutions across industries.
Responsibilities
- Lead the Worldwide Master Trainer community and Master Trainer Cohort program
- Establish and maintain governance structures, expectations, accountability measures, communication plans, and engagement programs across markets and regions
- Facilitate cohort syncs, community calls, readiness communications, agendas, outcomes, reporting, and stakeholder updates
- Drive visibility into training readiness metrics, performance indicators, and community health
- Surface risks, gaps, opportunities, and recommended actions to regional and worldwide leadership teams
- Consolidate field signals, insights, trends, and best practices into actionable recommendations
- Serve as the primary connection point among Master Trainers, cohort members, regional leadership, worldwide stakeholders, and cross-functional enablement partners
- Develop and maintain Master Trainer enablement content, including ILTs, BOMs, TTT materials, one-pagers, and gamification initiatives
- Create scalable training, readiness, and community engagement resources supporting global priorities, product launches, field enablement programs, and learner adoption
- Partner with Content Strategists, Influence Leads, regional stakeholders, and cross-functional teams
- Use trainer feedback, readiness insights, and field signals to improve learning experiences, content effectiveness, delivery consistency, community engagement, and trainer impact
- Support strategic initiatives and launch readiness activities at scale
- Travel up to 5% domestically/internationally, typically no more than 1–3 weeklong trips per year
Requirements
- 5+ years of experience in community management, program management, learning and development, enablement, content development, communications, or a related field
- Experience managing global or multi-region programs and working with cross-functional stakeholder groups
- Experience creating and executing communication, engagement, governance, or community programs that drive accountability and participation
- Experience creating, managing, and maintaining training content, enablement materials, learning resources, or readiness programs for global audiences
- Experience designing Instructor-Led Trainings (ILTs), Train-the-Trainer (TTT) programs, learning journeys, or engagement-based learning experiences preferred
- Bachelor's degree or equivalent work experience preferred
- Strong community leadership, stakeholder management, and relationship-building skills
- Ability to establish governance frameworks, operational rhythms, accountability models, and scalable community engagement programs
- Advanced content development and instructional design capabilities, including ILTs, Bills of Materials (BOMs), TTT materials, facilitator guides, learning resources, and community engagement programs
- Ability to translate business priorities, product updates, readiness requirements, and field insights into enablement content, learning experiences, and community strategies
- Strong analytical and problem-solving skills
- Excellent written, verbal, and executive communication skills
- Strong facilitation skills are a plus
- Advanced proficiency in Microsoft 365 tools, including Teams, PowerPoint, Excel, SharePoint, and related collaboration platforms
- Strong organizational and project management capabilities
- Adobe Creative Suite experience is a plus
- Ability to travel up to 5% domestically/internationally
- Ability to meet stated physical requirements, with reasonable accommodations as applicable
Benefits
- Bi-Weekly competitive pay
- Health and wellness benefits plans
- Flexible vacation and holiday policies
- 401(k) with employer matching
- Technology allowance
- Referral bonus
- Opportunity to work with a growing company that actively rewards and promotes its employees
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Degree requirement
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