Leading Islamic Relief Canada's national fundraising strategy and community donor engagement. Managing regional fundraisers, donor relationships, revenue targets, and nationwide fundraising initiatives.
About the role
- Wildfire intelligence associate reviewing Pano AI smoke alerts and supporting rapid deployments. Building fire-agency relationships, onboarding users, and improving AI-powered wildfire response operations.
Responsibilities
- Monitor incoming Pano360 smoke alerts during assigned shifts
- Assess incidents using camera footage, location, customer-asset proximity, weather, topography, fuels, fire behavior, and spread potential
- Determine which incidents represent meaningful threats to customers
- Create clear, actionable customer alerts through established workflows, targeting assessment and alert completion in under five minutes
- Travel to active or emerging incidents to support Pano’s Rapid Deploy System
- Work from incident command posts and deploy and operate mobile equipment
- Train firefighters, government agencies, and other end-users
- Establish relationships with local fire departments, emergency management agencies, and community end-users
- Lead outreach, onboarding, training, and ongoing engagement
- Identify trends, self-audit work, and surface process improvements
- Share field and end-user feedback with Product, Customer Success, Operations, and Sales
- Help refine alert criteria, workflows, and the customer experience
Requirements
- Candidates ideally reside within the U.S. Central or Eastern Time Zone
- Hands-on wildland firefighting experience combined with either wildland fire dispatch experience or experience applying wildfire science, technology, intelligence, GIS, or similar tools in an operational wildfire environment
- BS / BA degree or equivalent work experience
- 2+ years of experience in Wildfire, Forestry, and Disaster Management roles
- 2+ years of professional experience in training and development, sales/marketing, customer success/support, operations, or project management
- Strong preference for Federal wildland fire or state fire agency experience
- Ability to travel up to approximately 20% of the time
- Excellent written and verbal communication and interpersonal skills
- Strong organizational skills and meticulous attention to detail
- Ability to remain calm, professional, and methodical in high-pressure, time-sensitive situations
- Proficiency with Google Workspace and ability to quickly learn new tools and systems
- Alignment with Pano AI’s mission and empathy for communities and stakeholders
- Ability to work a shift-based schedule covering Mountain Time daylight hours
- Ability to travel approximately 10–20%, including travel to active wildfire response areas
- Legally authorized to work in the United States
Benefits
- Equity
- Health coverage may be provided
- Retirement or pension contributions may be provided
- Paid time off may be provided
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