Staff Product Manager building Affirm’s consumer loyalty program for its buy - now - pay - later platform. Launching rewards, tiers, and engagement loops while optimizing program economics and retention.
About the role
- Senior Product Manager managing complex, enterprise-grade products at Chili Piper. Own product strategy, aligning with Engineering, Design, Sales, and Marketing for meaningful customer impact.
Responsibilities
- Own and manage a complex product area end-to-end, from discovery through delivery, iteration, and long-term evolution.
- Define product strategy and roadmap for your area, balancing customer needs, business impact, and technical constraints.
- Translate highly complex data, workflows, and customer needs into clear product direction and actionable insights.
- Partner closely with Engineering and Design to empower teams, align on solutions, and deliver high-quality experiences.
- Define success metrics for your product area and continuously evaluate performance to inform prioritization and iteration.
- Align with Sales and Marketing to ensure products reach the right customers and deliver on their intended value.
- Drive prioritization and make informed tradeoffs in ambiguous, enterprise-grade problem spaces.
- Maintain a high bar for product quality, usability, and attention to detail.
Requirements
- Senior-level experience managing complex B2B products, with clear ownership over product areas or major initiatives.
- Strong product judgment, with the ability to define problems worth solving and make informed tradeoffs in ambiguous environments.
- Proven ability to simplify complexity and translate data, customer insights, and constraints into clear product decisions.
- Deep curiosity and commitment to continuously improving product quality, craft, and outcomes.
- Experience collaborating closely with Engineering, Design, Sales, and Marketing in a cross-functional environment.
- Comfort operating in evolving problem spaces where priorities may shift and requirements are not always fully defined.
- Passion for building products that engage users, create long-term value, and turn customers into advocates.
- Bonus: Experience with CRMs and/or Marketing Automation platforms.
- Familiarity with enterprise-grade SaaS products and data-rich workflows.
- Experience building or evolving platform capabilities that support multiple customer use cases.
Benefits
- Competitive pay based on market rate wherever you live
- Unlimited vacation (and we *do* mean it, and we *do *take it!)
- Generous health, dental, and vision insurance
- Any equipment/software/tech that you need to do your job
- Annual professional development stipend of $2,000 USD
- Equity - all Pipers receive stock options
- Annual company retreat in epic locations (past trips: Paris, Morocco, Tulum, Iceland, Ibiza, India)
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