Senior AI Solutions Engineer building AI agents and automations for Oyster, a global employment platform. Transforming People, Legal, Finance, and Operations into AI - native functions.
About the role
- Solutions Consultant helping Shiftlab sell AI-driven workforce management software to enterprise retailers. Leading demos, closing deals, and shaping HR product priorities.
Responsibilities
- Own Enterprise client relationships and help close deals
- Act as a credible expert voice in prospect and client conversations with sales and marketing
- Lead product demos for enterprise prospects and tailor pitches to vertical-specific HR and operational pain points
- Help build and run a go-to-market strategy for specialty retail
- Partner with marketing on positioning, messaging, and collateral for new target verticals
- Explain the operational and people impact of HR/workforce systems on businesses and frontline staff
- Advise prospects on labor law, scheduling regulations, and wage/hour compliance
- Explain third-party integrations, including payroll, internal operating systems, and POS systems
- Act as the in-house expert on HR and hourly-workforce issues in retail
- Gather and synthesize feedback from prospects, customers, and industry contacts
- Contribute to product roadmap decisions
- Ensure the product meets enterprise HR buyers' compliance and operational requirements
- Turn market and customer signals into concrete opportunity briefs
- Identify HR and workforce management pain points for hourly, multi-location workforces and help Product prioritize development
Requirements
- Proven ability to hold your own in a boardroom with a prospect and help win the deal
- 10+ years in HR, retail operations, or workforce management
- Direct experience with hourly, frontline workforce environments at scale
- Experience in retail, restaurant, or similar multi-location operations
- Enterprise experience inside or serving large and complex organizations
- Working knowledge of labor law, scheduling regulations, and wage/hour rules
- Comfortable leading client-facing conversations in a consultative, expert capacity
- Conceptual fluency with payroll, POS, and internal operating system integrations
- Experience across sales, customer-facing, and product work
- Experience giving product demos or leading prospect-facing conversations
- Track record of turning an operational or HR pain point into a business case or product requirement
- Strong written and verbal communication
- Self-starter comfortable building a go-to-market motion in a new vertical
- Hands-on technical aptitude with integrations or systems is an asset
- Experience in specialty retail categories beyond telecom is a plus
- Background with HRIS, payroll, or workforce management software is a plus
- Prior experience at an early-stage SaaS company is a plus
Benefits
- Comprehensive benefits package for you and your entire family
- Flexible remote working environment
- Generous vacation and trusted sick leave program
- RRSP/401K/PF and Share Ownership plans
- Match program
- Maternity, adoption, and paternity leave salary top ups
- Ten “New Baby Days” for all parents welcoming a new child
- Annual “Cultural Day” off
- Up to 6 days of paid time off annually for volunteering or personal learning
- Seven-week sabbatical after every seven years of employment
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