Senior AI Solutions Engineer building AI agents and automations for Oyster, a global employment platform. Transforming People, Legal, Finance, and Operations into AI - native functions.
About the role
- Solutions Consultant helping Shiftlab sell AI workforce management software to enterprise retailers. Leading enterprise demos, closing deals, and shaping HR workforce product strategy.
Responsibilities
- Own Enterprise client relationships and help close deals
- Sit with sales in prospect and client conversations as a credible expert voice
- Lead product demos for enterprise prospects
- Help build and run a go-to-market strategy for specialty retail
- Partner with marketing on positioning, messaging, and collateral for new target verticals
- Advise on the operational and people impact of HR/workforce systems
- Explain compliance complexity around hourly workforce management
- Translate third-party integration requirements for prospects and internal teams
- Act as the in-house expert on HR and hourly-workforce issues in retail
- Gather and synthesize feedback from prospects, customers, and industry contacts
- Contribute to product roadmap decisions
- Ensure the product meets enterprise HR compliance and operational requirements
- Turn market and customer signals into opportunity briefs
- Identify hourly, multi-location workforce pain points and help Product prioritize solutions
Requirements
- Proven ability to hold your own in a boardroom with a prospect and help win the deal
- 10+ years in HR, retail operations, or workforce management
- Direct experience with hourly, frontline workforce environments at scale
- Enterprise experience inside or serving large and complex organizations
- Working knowledge of labor law, scheduling regulations, and wage/hour rules
- Comfortable leading client-facing conversations in a consultative, expert capacity
- Conceptual fluency with payroll, POS, and internal operating system integrations
- Experience across sales, customer-facing, and product work
- Experience giving product demos or leading prospect-facing conversations
- Track record of turning operational or HR pain points into business cases or product requirements
- Strong written and verbal communication
- Self-starter comfortable building a go-to-market motion in a new vertical
- Hands-on technical aptitude with integrations or systems is an asset
- Experience in specialty retail categories beyond telecom is an asset
- Background with HRIS, payroll, or workforce management software is an asset
- Prior experience at an early-stage SaaS company is an asset
Benefits
- Comprehensive benefits package for you and your entire family
- Flexible remote working environment
- Generous vacation and trusted sick leave program
- RRSP/401K/PF and Share Ownership plans
- Match program
- Maternity, adoption, and paternity leave salary top ups
- Ten “New Baby Days” for all parents welcoming a new child
- Annual “Cultural Day” off
- Up to 6 days of paid time off annually for volunteering or personal learning
- Seven-week sabbatical after every seven years of employment
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