Business Analyst leading recurring services engagements for Sitetracker customers. Translating operational needs into Salesforce - based platform solutions, backlogs, and adoption improvements.
About the role
- Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
Responsibilities
- Serve as an active member of agile team(s) and follow the Scrum framework
- Work side by side with engineering and multiple business units
- Assist in translating roadmap features into epics and stories
- Assist in developing and documenting business requirements
- Create reports, dashboards, and metrics to showcase outcomes
- Work closely with Product Managers on planning, refinement, and prioritization
- Test and document systems, software, and services
- Identify opportunities to improve efficiencies and performance across systems, software, services, and ways of working
- Support the design, development, documentation, training, testing, and maintenance of software applications
- Improve business processes and systems used to market to, acquire, and support CIEE participants
Requirements
- A minimum of 3 years of relevant experience
- Excellent written and oral communication skills, including the ability to summarize and present complex information to all levels of the business
- Curiosity to understand why and how things work
- Analytical mindset and strong problem-solving skills
- Extreme attention to detail
- Experience and competence in the analysis and comprehension of data
- 2 years of experience working with Salesforce
- International Education/Exchange experience preferred
- Readiness to grow and develop yourself, our client group, and our Company
- Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture
- Background check, reference check, and education and employment verification required as conditions of employment
Benefits
- Paid time off
- Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- Competitive total rewards package
- Benefits offerings that increase total compensation by up to 25%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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