Business Analyst leading recurring services engagements for Sitetracker customers. Translating operational needs into Salesforce - based platform solutions, backlogs, and adoption improvements.
About the role
- Senior Risk Business Analyst supporting Sun Life’s Archer Risk platform and corporate risk operations. Translating risk, data, and compliance needs into Agile delivery requirements.
Responsibilities
- Act as a primary business-facing point of contact for Archer Risk
- Triage Archer Risk incidents, service requests, data issues, access inquiries, and enhancement requests
- Develop detailed understanding of Archer Risk and Archer Shared applications, workflows, data structures, integrations, user roles, and supported processes
- Lead and facilitate requirements discovery sessions
- Elicit, analyze, validate, and communicate business, functional, non-functional, data, reporting, and compliance requirements
- Collaborate with the Product Owner to define, refine, and prioritize Agile backlog items
- Support Agile ceremonies including sprint planning, stand-ups, reviews, retrospectives, backlog refinement, and roadmap discussions
- Apply Agile techniques including user story mapping, personas, story point estimation, process mapping, and prioritization frameworks
- Translate business needs into data attributes, source-to-target mapping considerations, reporting needs, data validation expectations, and data quality requirements
- Analyze processes, systems, data flows, and operational pain points to identify improvement, optimization, automation, and innovation opportunities
- Develop recommendations to address complex business challenges while balancing risk, compliance, stakeholder impact, feasibility, and capacity
- Partner with business users, vendors, technology partners, and leadership to plan, implement, test, roll out, and support applications and processes
- Review or develop designs, test strategies, test plans, user documentation, training material, and rollout plans
- Triage business requests, gather estimates, maintain delivery priorities, and support work-tracking huddles
- Identify gaps, risks, interdependencies, and decision points; document mitigation strategies and escalate issues
- Maintain and organize the delivery backlog in JIRA or equivalent tooling
- Write, review, and interpret epics, user stories, acceptance criteria, business rules, data requirements, and implementation notes
- Support roadmap planning and status updates
- Facilitate alignment between the Product Owner, business stakeholders, and delivery teams
- Create and update JIRA automation rules and AI agents
- Monitor budget and expense performance and reporting
- Support risk assessments, risk-based testing, control documentation, and operational readiness
- Work with data enablement and technology partners on data lineage, database concepts, mapping, validation, and data quality
- Contribute to data transformation, reporting, dashboarding, analytics, and digital solution initiatives
Requirements
- 5+ years of progressive experience as a Business Analyst, Business Systems Analyst, Product Owner support role, or similar role
- 7+ years of related experience preferred for data-heavy or complex delivery environments
- Bachelor’s degree, college diploma, or equivalent practical experience
- Experience working in Agile environments such as Scrum, Kanban, or SAFe
- Hands-on ability to use JIRA or equivalent Agile delivery tools
- Experience with cross-functional teams including business users, vendors, development, QA, project managers, data enablement, and technology partners
- Strong interpersonal, facilitation, relationship-building, analytical, and problem-solving skills
- Working knowledge of risk management, compliance expectations, operational controls, data quality, reporting, or financial services / insurance business processes is an asset
- Hands-on experience providing business or application support for Archer applications
- Experience in Third-party Risk Management, Technology and Cyber Risk Management, ServiceNow, risk operations, operational risk, control management, or related enterprise risk
- Experience with data visualization, analytics, reporting, dashboard development, data lakes, data warehouses, source-to-target mapping, SQL, or data validation
- BA, BSA, BSC, CBAP, PMI-PBA, Agile, Scrum, Kanban, or SAFe training or certification, or demonstrated practical experience with these concepts
- Experience supporting AI, automation, workflow, digital transformation, or process optimization initiatives
- Experience with customer communication, stakeholder management, matrix organizations, vendors, and multi-site virtual teams
Benefits
- Access to short-term assignments or ‘Gigs’ across the organization
- Collaborative and interactive team environment
- Charitable giving through the You Give, We Give program, with contribution matching in many cases
- Care Days for self-care or care of others
- Sick Days
- Hybrid work with flexibility to work from the office and virtually
- Incentive plans for eligible employees, subject to individual and company performance
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