About the role

International Operations Coordinator supporting CIEE’s nonprofit study abroad and exchange programs. Managing representative inquiries, participant data, reports, compliance documents, and operational updates remotely.

Responsibilities

Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives
Run and analyze regular reports to support International Representative performance management
Review high volumes of data for accuracy
Review annual compliance documents for accuracy
Review integrity and completeness of participant data
Update system data for participant and program contacts
Provide customer service to International Representatives by answering a high volume of email inquiries promptly
Troubleshoot problems related to systems, program regulations, financial statements, program applications, placements, and other issues
Take on new projects and operational duties assigned by sales and operational teams
Serve as a liaison with International Sales, Participant Services, Host Relations, and other CIEE departments

Minimum of one year of customer service and administrative experience
Post-secondary degree
Very strong attention to detail when reviewing data and written documents
Ability to take initiative and maintain flexibility with job duties
Highly proficient in Microsoft Outlook, Excel, and Word
Comfortable learning new technology
Team-oriented approach and ability to see the big picture
Excellent organizational and time-management skills
Excellent interpersonal and communication skills
Ability to maintain a professional demeanor in a busy environment and meet tight deadlines
Energetic with a strong work ethic
International work or study abroad experience strongly preferred
Ability to work across cultures
Commitment to CIEE’s core values and mission
Must undergo background check, reference check, and education and employment verification as conditions of employment

Fast-paced, international, and collaborative team environment
Opportunity to contribute to CIEE’s nonprofit mission of advancing international exchange and study abroad
Background check, reference check, and education and employment verification conducted as conditions of employment