Desjardins office operations agent supporting administrative processes, data integrity, reporting, and quality control. Preparing statistics, presentations, and process improvements in hybrid Montréal work.
About the role
- Senior network operations specialist troubleshooting critical global infrastructure for TD, a leading North American bank. Resolving escalated incidents across cloud, SD-WAN, firewalls, load balancers, and wireless networks.
Responsibilities
- Provide senior-level troubleshooting expertise for network incidents and issues
- Participate in on-call pager rotation duties
- Resolve critical and escalated network incidents as part of the L2 Tech Response team
- Analyze network traces to identify root causes quickly
- Identify, fix, and pursue permanent resolution of operational issues with other teams
- Manage queues and direct colleagues toward resolution when needed
- Support critical network services globally
- Troubleshoot across wired, wireless, cloud, SaaS, ACI, SD-WAN, F5, and Palo Alto platforms
- Use automation and advanced network management tools for incident resolution and proactive monitoring
- Communicate technical issues concisely to senior management
- Support network operations across routing, switching, firewalls, load balancers, QoS, VoIP, optical, DHCP, DNS, monitoring, and CDN technologies
Requirements
- 10+ years of solid hands-on relevant experience with wired and wireless technologies
- Expert-level network trace analysis skills
- Experience supporting large and complex network environments
- Experience implementing automation for proactive monitoring and reducing incident resolution time
- Flexibility with on-call, rotation, and shift timing
- Deep technical knowledge of network platforms and application-network interactions
- Knowledge of Cloud, SaaS, ACI, SD-WAN, wired and wireless networking, F5 load balancing, and Palo Alto firewalls
- Strong knowledge of routing and switching, QoS, VoIP, optical technologies, monitoring tools, DHCP, DNS, and CDN
- Experience with automation and advanced network management tooling
- Wireshark and ExtraHop expertise
- Strong leadership and senior consulting skills for complex incident troubleshooting
- CCIE, F5, Palo Alto, DC, and SD-WAN qualifications are a plus
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Recruitment/interview accommodations
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
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Location requirements
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