About the role

Field Operations Associate managing customer inventory, stocking, and onsite service for Grainger’s MRO distribution business. Supporting account growth through customer service and product opportunities.

Responsibilities

Support Grainger’s strategic vision by providing service to customers and helping them manage inventory and operations
Service multiple customer locations on a designated route
Receive and stock purchased products at customer locations
Scan orders as inventory is depleted to maintain proper stocking levels
Ensure inventory locations are properly labeled and quantities are accurate
Resolve customer problems promptly and accurately
Comply with Grainger and customer-facility safety and inspection requirements
Meet defined KPIs
Perform machine break/fix activities at customer sites
Plan and execute customer inventory projects
Collect accurate inventory data to support KeepStock implementation
Assist with staging, labeling, and organizing products
Complete product relocation and discontinuation processes
Travel to customer sites as required
Perform assigned branch responsibilities
Generate new orders by identifying additional product needs and spot-buy opportunities
Execute onsite service components of account strategies
Work with sales partners to improve customer experience and increase business

High School Diploma/GED
3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
Self-motivated, with high energy and dedication to customer service and sales growth
Must be comfortable on daily use of technology
Ability to effectively collaborate with internal and external customers and cross-functional partners
Demonstrated ability to apply strong judgment and independent problem-solving skills
Understanding of Grainger’s Core Value Proposition
Ability to handle various technical and operational issues
Ability to operate in a rapidly changing environment
Excellent verbal and written communication skills
Background checks and drug screening may be required
May be required to use a personal vehicle with valid insurance meeting Grainger’s standards
Ability to comply with customer-site safety requirements and wear required PPE
May be required to complete customer alcohol and drug screening procedures