Desjardins office operations agent supporting administrative processes, data integrity, reporting, and quality control. Preparing statistics, presentations, and process improvements in hybrid Montréal work.
About the role
- Operations Director running Wonderly’s inside-sales team, which books home-service appointments for contractors. Owning staffing, coaching, processes, and revenue-driving performance metrics.
Responsibilities
- Run the day-to-day operations of the inside sales team
- Manage schedules, coverage, weekend rotation, and attendance
- Hire and onboard new representatives and accelerate their productivity
- Listen to calls and coach representatives on improvements
- Track speed to lead, contact rate, booking rate, and show rate
- Act when performance metrics decline
- Handle performance issues and difficult conversations
- Document processes to reduce dependence on individuals
- Identify broken processes and flag them for improvement
- Shape team operations, coverage, coaching, and onboarding playbooks
- Work directly with the Head of Operations and Sales Operations lead
- Own the team’s performance numbers and review them regularly
- Adapt the role’s scope as the team grows
Requirements
- Experience managing an inside sales or appointment-setting team
- Experience as a team lead or sales floor manager coaching representatives daily
- Experience in sales operations or support operations with people-management responsibility
- Experience in home services or remodeling companies managing teams that book in-home appointments
- Experience selling or booking appointments by phone
- Demonstrated responsibility for team performance metrics
- Ability to listen to calls and identify improvements
- Ability to handle difficult performance conversations directly
- Strong organization and ability to maintain team organization
- Comfort with ambiguity and rapid change
- Availability for 60–70 hour work weeks
- Availability for coverage when leads arrive, including some weekends
- Authorization to work in the US or Canada
Benefits
- Equity included in total compensation
- Remote work in the US and Canada
- Opportunity to shape team operations and playbook
- Direct collaboration with the Head of Operations and Sales Operations lead
- High ownership of the team within the first two weeks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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