Desjardins office operations agent supporting administrative processes, data integrity, reporting, and quality control. Preparing statistics, presentations, and process improvements in hybrid Montréal work.
About the role
- Global operations expert optimizing service delivery and lifecycle management for Equinix’s digital infrastructure portfolio. Driving operational readiness, governance, analytics, and continuous improvement.
Responsibilities
- Drive operational readiness, service transition, and lifecycle management for new and existing products and services
- Partner with Product Management, Engineering, Technology, Operations, and regional stakeholders to incorporate operational requirements into product design and delivery models
- Establish and maintain scalable operational processes, controls, procedures, and governance frameworks
- Develop sustainable operating models supporting service delivery, supportability, and operational excellence
- Ensure services are deployed, supported, measured, and continuously improved throughout their lifecycle
- Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives
- Identify risks, gaps, and opportunities to improve service delivery quality, scalability, and customer outcomes
- Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement
- Promote collaboration, continuous improvement, and knowledge sharing
- Analyze operational and service delivery performance data to identify trends, risks, and opportunities
- Define and track KPIs measuring service effectiveness, operational performance, and business outcomes
Requirements
- Bachelor's degree in Business, Information Systems, Engineering, or a related field
- Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence
- Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus
- Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle
- Experience partnering with Product Management, Engineering, Technology, and Operations teams
- Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management
- Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes
- Working knowledge of Lean Six Sigma, Agile, and change management methodologies
- Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations
Benefits
- Employee Assistance Program
- Health, life, disability and voluntary insurance plans for US employees
- Retirement plan contributions for US employees
- Paid Time Off and paid holidays for US employees
- Canadian healthcare coverage
- Canadian life, disability and optional benefit plans
- Defined Contribution Pension Plan (DCPP)
- Group Retirement Savings Plan (RRSP)
- Tax-Free Savings Plan (TSFA)
- Vacation, personal time and paid holidays for Canadian employees
- Bonus eligibility
- Potential equity offering depending on the position
- Disability accommodations during the employment process
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