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Director of Product Design – Work & Enterprise
Posted 3 months ago
About the role
- Director of Product Design at Clio, leading design strategies in legal AI technology across a multi-product framework. Owning the end-to-end experience for Enterprise customers and innovating design craft.
Responsibilities
- Lead Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio
- Steward Platform-Level Systems Thinking: Navigate the 'platform vs. vertical' tension by managing platform-wide patterns and workflows
- Institutionalize Design Quality: Contribute to mechanisms for assessing, measuring, and scaling design quality
- Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries
- Cultivate High-Performing Teams: Build and mentor a world-class design organization
- Champion the Strategic User Voice: Influence product strategy by aligning customer-centric research with business goals
Requirements
- Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
- Experience with 1-to-100 product evolution with examples of experiential 'product-led growth' initiatives
- Customer-centricity to the core, weaving customer stories and evidence into strategies, design work, and storytelling
- Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
- Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences
- Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions
- Business acumen and ability to connect design strategy to business value.
- Strong leadership, partnering, and influencing skills.
- High level of comfort working within a self-directed culture and navigating ambiguity.
- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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