Senior Manager, Product Design leading Foundations team at Jobber. Shaping systems for scalable, consistent product experiences for small businesses.
About the role
- Senior Product Designer developing high-quality user experiences in the fintech sector with a focus on financial workflows and AI features. Collaborate with cross-functional teams to drive design excellence and innovation.
Responsibilities
- Partner with Product and Engineering to define and execute on experience design strategy and success metrics, using research and insights to prioritize what matters most to customers and the business.
- Build strong customer intuition through direct engagement, and advocate for customer needs in trade-offs, sequencing, and cross-functional decision-making.
- Lead end-to-end design for a product area - from vision crafting, to prototyping, testing, and polished execution.
- Raise the quality bar through polished, accessible, and cohesive experiences — and push beyond “good enough” toward best-in-class interaction design.
- Strengthen systems and patterns across the product by contributing design system improvements, identifying gaps, and influencing consistency beyond your immediate scope.
- Drive alignment through crisp storytelling, clear decision framing, and proactive collaboration across cross-functional teams.
- Strengthen the team through constructive critique, mentoring through example, and consistent bar-raising execution.
Requirements
- 6+ years of experience designing digital products
- B2B SaaS experience is preferred, but not required.
- Demonstrated ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
- Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
- Strong craft across interaction design, information architecture, usability, and visual design, with consistently high-quality execution.
- Strong customer-centric practice, with the ability to translate customer insight into actionable design direction.
- Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI.
- Expert in design and prototyping tools and solid use of AI tools in your process (e.g., Figma, Cursor, Claude, etc.)
- Strong communication and presentation skills, including clear articulation of rationale and trade-offs.
- A collaborative, low-ego partner — you facilitate alignment, clarify trade-offs, and drive confident execution.
- Demonstrate a keen interest in improving your craft by using AI.
- Strong experience in Fintech and financial product design is a bonus.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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