BMO lending operations associate processing bilingual loan servicing, transactions, and stakeholder requests. Supporting reporting, reconciliations, regulatory compliance, and process improvements.
About the role
- Bilingual Nurse Navigator helping Canadians navigate healthcare and coordinate care through Kii Health’s healthcare solutions. Supporting members, providers, insurers, and case managers remotely.
Responsibilities
- Assess and support members with their healthcare needs
- Help members navigate the Canadian healthcare system
- Coordinate appointments, consultations, diagnostic testing, treatment, and follow-up care
- Communicate with members, healthcare providers, insurers, case managers, and other stakeholders
- Advocate for members and identify appropriate healthcare resources
- Identify barriers to care and develop practical solutions
- Explain healthcare processes, available resources, and next steps to members
- Maintain accurate and timely documentation
- Manage multiple cases and priorities while meeting service expectations
- Work collaboratively with the broader healthcare team
- Participate in process improvements and service enhancements
- Perform other duties as required
Requirements
- Current RN or RPN registration in good standing with the applicable regulatory college
- Minimum 3 years of nursing experience
- Strong knowledge of the Canadian healthcare system
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Excellent critical thinking and problem-solving abilities
- Strong computer and technology skills
- Ability to work independently in a remote environment
- Ability to maintain confidentiality when working from home
- Compassionate, member-focused approach
- Ability to manage multiple priorities and deadlines
- Dedicated private workspace required
- Reliable high-speed internet required
- Successful pre-employment screening required
- Preferred: experience in disability management, case management, care coordination, or healthcare navigation
- Preferred: mental health experience or additional mental health training
- Preferred: experience working with insurers, employers, healthcare providers, or interdisciplinary teams
- Preferred: experience with performance measures or service metrics
- Bilingual in French and English considered an asset
Benefits
- Full-time, permanent position
- Fully remote work arrangement
- Monday to Friday schedule
- No weekends or statutory holiday shifts currently required
- Rotating shifts: 8:00 a.m. to 4:00 p.m. and 1:00 p.m. to 9:00 p.m.
- Dedicated private workspace required for remote work
- Equal opportunity employer
- Inclusive and accessible recruitment process
- Accommodation available during the application, interview, or assessment process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual GuestCare Agent supporting hosts and guests for KeyNest’s global Airbnb key - storage network. Handling inquiries and communications in English plus French or Spanish.
BMO lending operations associate processing bilingual loan servicing, transactions, documentation, and stakeholder requests. Supporting accurate, compliant banking operations for Quebec clients and teams.
Ontario Health lead advancing French - language healthcare access and equity across Eastern Ontario. Managing Francophone engagement, compliance, planning, and regional health - system initiatives.
Senior Disability Claims Consultant coaching disability case managers at Medavie, a Canadian health solutions partner. Reviewing complex claims and improving short - and long - term disability management.
Credit Manager structuring and overseeing complex lending for CIBC Private Wealth’s high - net - worth clients. Supporting advisors, risk teams, and leadership across credit applications and portfolios.
Bilingual field trainer delivering AutoAlert automotive software training and consulting to Canadian dealerships. Supporting platform adoption, customer engagement, and business goals with up to 95% travel.
Alert Management Specialist monitoring real - time safety alerts and supporting lone workers for Blackline Safety. Managing emergency escalations, troubleshooting, and incident reporting on overnight shifts.
Coordonnateur bilingue des programmes étudiants chez McCarthy Tétrault, cabinet d’avocats canadien. Coordination du recrutement, du développement des compétences et de l’administration à Montréal.
Remote bilingual coordinator managing disability claims and benefit applications for Medavie, a national Canadian health solutions partner. Handling client inquiries, claim administration, financial calculations, and file maintenance.