Organizational Wellness Specialist delivering bilingual workplace interventions for Homewood Health, Canada’s leading mental health provider. Managing consultations, specialized services, workshops and customer portfolios.
About the role
- Bilingual Nurse Navigator helping Canadians navigate healthcare and coordinate care through Kii Health’s healthcare solutions. Supporting members, providers, insurers, and case managers remotely.
Responsibilities
- Assess and support members with their healthcare needs
- Help members navigate the Canadian healthcare system
- Coordinate appointments, consultations, diagnostic testing, treatment, and follow-up care
- Communicate with members, healthcare providers, insurers, case managers, and other stakeholders
- Advocate for members and identify appropriate healthcare resources
- Identify barriers to care and develop practical solutions
- Explain healthcare processes, available resources, and next steps to members
- Maintain accurate and timely documentation
- Manage multiple cases and priorities while meeting service expectations
- Work collaboratively with the broader healthcare team
- Participate in process improvements and service enhancements
- Perform other duties as required
Requirements
- Current RN or RPN registration in good standing with the applicable regulatory college
- Minimum 3 years of nursing experience
- Strong knowledge of the Canadian healthcare system
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Excellent critical thinking and problem-solving abilities
- Strong computer and technology skills
- Ability to work independently in a remote environment
- Ability to maintain confidentiality when working from home
- Compassionate, member-focused approach
- Ability to manage multiple priorities and deadlines
- Dedicated private workspace required
- Reliable high-speed internet required
- Successful pre-employment screening required
- Preferred: experience in disability management, case management, care coordination, or healthcare navigation
- Preferred: mental health experience or additional mental health training
- Preferred: experience working with insurers, employers, healthcare providers, or interdisciplinary teams
- Preferred: experience with performance measures or service metrics
- Bilingual in French and English considered an asset
Benefits
- Full-time, permanent position
- Fully remote work arrangement
- Monday to Friday schedule
- No weekends or statutory holiday shifts currently required
- Rotating shifts: 8:00 a.m. to 4:00 p.m. and 1:00 p.m. to 9:00 p.m.
- Dedicated private workspace required for remote work
- Equal opportunity employer
- Inclusive and accessible recruitment process
- Accommodation available during the application, interview, or assessment process
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