Insurance claims agent handling automobile and property claims for Beneva and L’Unique. Opening claim files, assessing coverage, confirming liability, and coordinating vehicle services.
About the role
- Claims Specialist managing complex claims in Casualty Line of Business for CNA. Requires 8-10 years of experience in commercial property and casualty claims handling.
Responsibilities
- Manages complex investigations of claims, including coverage defenses, liability, and damages exposures
- Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly
- Effectively manages loss costs and claim expenses
- Directs all types of investigative activity or litigation on claims and ensures adequate and timely reserves are set
- Consults and collaborates with panel counsel regarding discovery and litigation strategy
- Directs and may engage in the negotiation complex settlement packages to drive cost effective and timely settlements
- Makes recommendations to and participates with senior management and business leaders in the development and implementation of claims policy and business strategy
- Actively pursues and identifies ways to reduce inefficiencies in claims processes
- Utilizes oral presentation and writing skills to escalate or efficiently communicate appropriate exposures to senior claims management and other internal business partners, as needed
- Keeps current on provincial and national regulations and issues industry activity and trends
- May represent company in industry trade groups or other important events involving external business partners and clients
- Mentors and guides less experienced claims staff and other functional areas
- Contributes to the development of claim training
- Responsible for special claims projects and presentations
- Assist with the development of policy language
- Attend regular underwriting account meetings with internal team, brokers, and insureds
- Conduct quarterly quality file reviews and assist with quality improvement plans
- Identifies trends in complex claims and settlement strategies and communicates with senior management
Requirements
- Bachelor's degree and relevant claims experience with a minimum of 8-10 years of commercial property and casualty claims handling experience
- Professional designations preferred
- High level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices, and procedures
- Excellent communication, negotiation, and presentation skills
- Ability to effectively interact with all levels of CNA's internal and external business partners
- Excellent analytical and problem-solving skills, with the ability to manage multiple projects
- Ability to embrace change and value diverse opinions and ideas
- Knowledge of Microsoft Office Suite and other business-related software and company systems
- Ability to articulate complex claim facts, issues, and analyses in concise presentations to business partners and management as well as in internal reports
Benefits
- comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals
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