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About the role

  • Claims Specialist managing complex claims in Casualty Line of Business for CNA. Requires 8-10 years of experience in commercial property and casualty claims handling.

Responsibilities

  • Manages complex investigations of claims, including coverage defenses, liability, and damages exposures
  • Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly
  • Effectively manages loss costs and claim expenses
  • Directs all types of investigative activity or litigation on claims and ensures adequate and timely reserves are set
  • Consults and collaborates with panel counsel regarding discovery and litigation strategy
  • Directs and may engage in the negotiation complex settlement packages to drive cost effective and timely settlements
  • Makes recommendations to and participates with senior management and business leaders in the development and implementation of claims policy and business strategy
  • Actively pursues and identifies ways to reduce inefficiencies in claims processes
  • Utilizes oral presentation and writing skills to escalate or efficiently communicate appropriate exposures to senior claims management and other internal business partners, as needed
  • Keeps current on provincial and national regulations and issues industry activity and trends
  • May represent company in industry trade groups or other important events involving external business partners and clients
  • Mentors and guides less experienced claims staff and other functional areas
  • Contributes to the development of claim training
  • Responsible for special claims projects and presentations
  • Assist with the development of policy language
  • Attend regular underwriting account meetings with internal team, brokers, and insureds
  • Conduct quarterly quality file reviews and assist with quality improvement plans
  • Identifies trends in complex claims and settlement strategies and communicates with senior management

Requirements

  • Bachelor's degree and relevant claims experience with a minimum of 8-10 years of commercial property and casualty claims handling experience
  • Professional designations preferred
  • High level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices, and procedures
  • Excellent communication, negotiation, and presentation skills
  • Ability to effectively interact with all levels of CNA's internal and external business partners
  • Excellent analytical and problem-solving skills, with the ability to manage multiple projects
  • Ability to embrace change and value diverse opinions and ideas
  • Knowledge of Microsoft Office Suite and other business-related software and company systems
  • Ability to articulate complex claim facts, issues, and analyses in concise presentations to business partners and management as well as in internal reports

Benefits

  • comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals

Job type

Full Time

Experience level

SeniorLead

Salary

$110,000 - $135,000 per year

Degree requirement

Bachelor's Degree

Location requirements

OnsiteTorontoCanada

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