Cyber/Tech Claims Specialist handling complex cyber claims for CFC’s Canadian admitted insurance offering. Coordinating policyholders, brokers, and specialist vendors from notification through settlement.
About the role
- Accident Benefits Claims Specialist handling complex claims for Intact in Canada. Investigating, evaluating, negotiating, and resolving Accident Benefits claims in alignment with corporate policies.
Responsibilities
- Deliver high-quality service while investigating, evaluating, negotiating, and resolving complex Accident Benefits claims in compliance with corporate policies, provincial legislation, and regulatory standards
- Investigate and manage complex Accident Benefits claims arising from automobile losses
- Assess entitlement, exposure, and reserving requirements in alignment with Alberta legislation and company guidelines
- Manage claims with out-of-province exposures, coordinating benefits appropriately across jurisdictions
- Communicate with claimants, legal counsel, medical professionals, rehabilitation providers, vendors, and internal stakeholders throughout the claim lifecycle
- Review and analyze medical records, treatment plans, assessments, and financial documentation to support claim decisions
- Negotiate fair and timely settlements, resolving claims within delegated authority
- Coordinate independent medical examinations (IMEs), rehabilitation services, and vendor support as required
- Maintain accurate, timely file documentation, including reserves, file strategy, and activity notes
- Contribute to process improvements and support operational change initiatives related to Care-First reforms
- Provide technical guidance, coaching, training, and mentorship to junior colleagues and team members
- Partner effectively with internal teams (e.g., Legal, Underwriting, and other departments) to support sound claim outcomes
- Deliver exceptional customer service while navigating sensitive and complex situations with professionalism and empathy
Requirements
- 5-7+ years of insurance experience, including Accident Benefits claims handling within the P&C insurance industry
- Strong technical knowledge of Accident Benefits claims practices, including investigation, evaluation, negotiation, and resolution
- Experience managing complex and litigated Accident Benefits claims
- Working knowledge of out-of-province claims handling and inter-jurisdictional coordination
- Solid understanding of Alberta auto insurance legislation and evolving reforms, including preparedness for the Care-First model
- Excellent negotiation, analytical, and decision-making skills
- Strong written and verbal communication skills, with the ability to manage difficult conversations confidently and professionally
- Proven ability to prioritize and manage a high-volume caseload in a fast-paced environment
- Proficiency with claims management systems and Microsoft Office
- CIP designation (or actively working toward completion) is an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target: 12%
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Claims Analyst managing complex liability claims for Maxwell Claims, a Canada - wide claims services provider. Delivering coverage, settlement, reserve, and client - service expertise remotely across Canada.
Claims Coordinator processing disability and life claims for Canadian employers at DMI. Reviewing paperwork, coordinating referrals, and supporting timely case assignment.
Accident Benefits Claims Specialist managing complex automobile claims for Intact, a Canadian insurance provider. Investigating, negotiating, and resolving claims while supporting Alberta’s Care - First reform transition.
Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
Senior claims specialist analyzing, negotiating, and settling auto and general liability claims. Supporting clients, brokers, litigation, and Independent Adjusters for Canadian TPA Helmsman.
Bodily Injury Claims Adjuster investigating, negotiating and settling complex claims for U - Haul Canada. Managing litigated files, vendors, reserves and coverage issues through resolution.
Claims Specialist managing complex property claims for Intact, a Canadian insurer. Investigating coverage, assessing damage, negotiating settlements, and coordinating claims specialists.
Part - time Claims Specialist recovering carrier payments for Logistics Alliance, which moves freight for Canadian retailers and manufacturers. Investigating loss, negotiating disputes, and managing claims through payment.
Building Damage Adjuster managing residential insurance claims for Square One Claims Inc. Treating customers with empathy while ensuring efficient claims processing.