Conseiller marketing numérique virtuel formant entrepreneurs et étudiants congolais au SEO, aux réseaux sociaux et au commerce électronique. Cuso International soutient le développement inclusif et l’égalité des genres.
About the role
- Senior marketing specialist shaping customer experience and membership programs for Federated Co-operatives Limited. Driving engagement, loyalty, and growth across Western Canadian co-ops.
Responsibilities
- Shape the customer and member experience strategy to strengthen engagement, loyalty, and the Co-op brand
- Transform customer insights and business needs into programs, campaigns, and solutions delivering measurable value
- Build partnerships across the Co-operative Retailing System to influence decisions, align priorities, and drive implementation
- Provide data-driven recommendations and support continuous improvement
- Advance customer-first best practices, organizational capability, and innovation in experience design
- Serve as subject matter expert in customer experience and membership marketing
- Provide recommendations that strengthen member engagement, customer loyalty, and the Co-op value proposition
- Report to the Senior Manager, Local Co-op & Membership Marketing
- Work with local Co-op leaders, marketing professionals, and business stakeholders
Requirements
- 6-9 years of progressively responsible experience in marketing, program development, or strategy
- Strong retail operations and customer service expertise
- Bachelor’s degree in business (a combination of relevant education and experience may be considered)
- May be required to complete a criminal record check in accordance with FCL policies
- Ability to partner with local Co-ops and collaborate with diverse leaders, marketing professionals, and business stakeholders
- Ability to influence, facilitate discussions, and foster alignment among groups with varying priorities and perspectives
Benefits
- Competitive salaries
- Short-term incentives
- Employer-contributed pension plan
- Learning opportunities to grow and develop as a Team Member
- Reasonable accommodations throughout the recruitment process
- Confidential handling of accommodation information
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