Senior CRM marketer driving segmented lifecycle campaigns and promotions for Midnite’s Canadian sports betting platform. Optimising retention, reactivation, experimentation, and responsible customer communications.
Responsibilities
Plan, build, and optimise segmented, event-driven campaigns and lifecycle journeys across email, push, and SMS for Canadian customers
Build and deliver promotions using the bonus/mission engine, Braze automations, and customer communications
Perform accuracy and customer-eligibility checks for promotions and communications
Partner with central CRM and BI to translate customer insights and campaign priorities into plans supporting conversion, retention, churn prevention, and reactivation
Coordinate audiences, timing, contact pressure, exclusions, and delivery across CRM, Product, Data, MarTech, and Customer Service teams
Align in-product promotions and experiences with CRM journeys in partnership with Product and Engineering
Design and run experiments, analyse results, and provide recommendations distinguishing directional findings from measured incremental impact
Monitor campaign performance and apply commercial judgment to bonus costs, forecasting, customer value, and campaign ROI
Work with Compliance and Responsible Gaming on market-appropriate customer communications and promotions
Build relationships across central and Canadian teams, manage delivery independently, and communicate progress and trade-offs
Requirements
Substantial hands-on CRM and lifecycle marketing experience
Senior-level judgment and ability to turn customer insights and stakeholder inputs into actionable campaign plans
Experience using a CRM platform such as Braze or a comparable tool
Experience setting up experiments, interpreting campaign data, and reporting results and limitations
Understanding of promotional mechanics, customer value, and bonus costs
Gambling or gaming industry experience strongly preferred
Experience adapting campaigns to different markets is valuable
Understanding of email marketing best practices
Familiarity with HTML for email and SQL is a plus
Clear communication and collaborative cross-functional working ability
Ability to deliver independently in an evolving environment
Ability to balance commercial outcomes with customer experience and responsible marketing
Readiness to work with relevant teams on Canadian market requirements
Must be based in Canada or currently based in Canada, as indicated by the application form
Must have the full right to work in Canada
Must not require sponsorship to work in Canada
Benefits
Equal opportunity commitment
Inclusive and supportive interview experience
Reasonable adjustments available during the interview process
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