Senior Customer Marketing Manager

Posted 16 hours ago

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About the role

  • Senior CRM marketer driving segmented lifecycle campaigns and promotions for Midnite’s Canadian sports betting platform. Optimising retention, reactivation, experimentation, and responsible customer communications.

Responsibilities

  • Plan, build, and optimise segmented, event-driven campaigns and lifecycle journeys across email, push, and SMS for Canadian customers
  • Build and deliver promotions using the bonus/mission engine, Braze automations, and customer communications
  • Perform accuracy and customer-eligibility checks for promotions and communications
  • Partner with central CRM and BI to translate customer insights and campaign priorities into plans supporting conversion, retention, churn prevention, and reactivation
  • Coordinate audiences, timing, contact pressure, exclusions, and delivery across CRM, Product, Data, MarTech, and Customer Service teams
  • Align in-product promotions and experiences with CRM journeys in partnership with Product and Engineering
  • Design and run experiments, analyse results, and provide recommendations distinguishing directional findings from measured incremental impact
  • Monitor campaign performance and apply commercial judgment to bonus costs, forecasting, customer value, and campaign ROI
  • Work with Compliance and Responsible Gaming on market-appropriate customer communications and promotions
  • Build relationships across central and Canadian teams, manage delivery independently, and communicate progress and trade-offs

Requirements

  • Substantial hands-on CRM and lifecycle marketing experience
  • Senior-level judgment and ability to turn customer insights and stakeholder inputs into actionable campaign plans
  • Experience using a CRM platform such as Braze or a comparable tool
  • Experience setting up experiments, interpreting campaign data, and reporting results and limitations
  • Understanding of promotional mechanics, customer value, and bonus costs
  • Gambling or gaming industry experience strongly preferred
  • Experience adapting campaigns to different markets is valuable
  • Understanding of email marketing best practices
  • Familiarity with HTML for email and SQL is a plus
  • Clear communication and collaborative cross-functional working ability
  • Ability to deliver independently in an evolving environment
  • Ability to balance commercial outcomes with customer experience and responsible marketing
  • Readiness to work with relevant teams on Canadian market requirements
  • Must be based in Canada or currently based in Canada, as indicated by the application form
  • Must have the full right to work in Canada
  • Must not require sponsorship to work in Canada

Benefits

  • Equal opportunity commitment
  • Inclusive and supportive interview experience
  • Reasonable adjustments available during the interview process

Job title

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

SQL

Location requirements

HybridTorontoCanada

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