About the role

Product Lead managing the launch of wireless products and services at Cogeco. Leading cross-functional collaboration and ensuring compliance with industry regulations.

Responsibilities

Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family/shared plan configurations
Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM/eSIM enablement, and end-to-end activation flows
Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations
Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings
Monitor post-launch performance and provide ongoing support for wireless product optimizations
Partner with fraud and risk teams to embed controls into new wireless products and device programs
Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations
Act as a business analyst for wireless product initiatives
Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery
Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities

Bachelor’s degree in Telecommunications, Engineering, Business, or related field
5-7 years of experience in wireless product implementation, delivery, or program management within telecom
3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments
Strong understanding of wireless technologies: LTE, 5G, VoLTE, SIM/eSIM provisioning, OTA updates, and activation processes
Familiarity with telecom BSS/OSS, billing systems, device entitlement servers, and customer lifecycle platforms
Knowledge of telecom fraud/loss prevention techniques: IMEI validation, SIM swap detection, KYC, trade-in risk control
Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools
Bilingualism (English/French) is an asset