Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
CI
Learning & Development Specialist
Posted 4 months ago
About the role
- Learning & Development Specialist designing training programs to enhance skills in P&C insurance. Collaborating with teams to ensure compliance and improve client satisfaction in a hybrid setting.
Responsibilities
- Design, develop, and deliver training programs focused on property & casualty (P&C) insurance knowledge, including products, coverages, policy wordings, workflows, and regulatory requirements
- Collaborate with leadership, HR, and subject-matter experts to identify skill and knowledge gaps and implement targeted learning solutions to improve performance, client satisfaction, and retention
- Facilitate in-person, virtual, and blended learning experiences to support ongoing professional development across the brokerage network
- Support the onboarding and training of new hires by developing structured onboarding programs and role-specific training plans and programs
- Develop and maintain training materials, job aids, learning paths, and reference tools to support consistent knowledge transfer
- Evaluate the effectiveness of training programs and recommend enhancements based on feedback, performance metrics, and business needs
- Support operational projects and change initiatives by delivering training support as required
- Stay current on insurance industry trends, regulatory updates, and adult learning best practices
- Assist in the development of the learning and development strategy for our brokerages across the Collectivfide network
Requirements
- Minimum of 3 years’ experience in a learning and development, training, or instructional role
- Demonstrated experience delivering or implementing training within a P&C insurance brokerage or insurance environment
- Prior experience as a Broker or Underwriter is considered a strong asset
- Experience designing and developing online or blended learning solutions, including e-learning content, is an asset
- RIBO license is an asset, or a willingness to obtain one
- Strong facilitation, presentation, and instructional design skills
- Excellent communication, organizational, and time-management skills with the ability to manage multiple priorities simultaneously
- Ability to work collaboratively with stakeholders at all levels of the organization
- Willingness and ability to travel to brokerage locations as required
Benefits
- robust health benefits and pension plan with company matching
- Pawreavement Leave
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