Part - time shift leader supervising Canna Cabana cannabis retail operations in Hinton. Supporting store management, customer service, sales targets, staffing, and inventory.
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Licensing and Information Officer – Contract
Posted 3 weeks ago
About the role
- Licensing and Information Officer supporting CMRAO licensing inquiries, applications, and compliance records. Providing customer service and administrative support in Toronto’s hybrid regulatory environment.
Responsibilities
- Provide customer service for licensing inquiries, complaints and general inquiries received directly by the CMRAO or via the CMRAO Contact Centre
- Respond to public inquiries about licensing and compliance issues through online, phone, email and postal mail channels using CRM tools
- Complete initial reviews of license applications for completeness and follow up on missing documentation and information
- Advise management on licensing issues through research and file review
- Ensure records compliance for licensing and complaint files according to records management standards and processes
- Process postal mail and paper applications and provide licensing-related administrative support
- Provide administrative support to project teams related to licensing and compliance initiatives
Requirements
- Completion of a post-secondary degree or certificate or a combination of education, training and experience deemed equivalent
- Up to three (3) years of progressive experience in a customer service environment
- Experience in a regulatory environment would be an asset
- Analytical and critical thinking skills to analyze and provide recommendations to resolve a wide range of licensing and compliance related matters
- Outstanding written communication skills for use in correspondence and reports
- Effective oral communication skills to offer customer support on a range of licensing and compliance related matters
- Proficiency in computerized applications including database management, filing/tracking, email, word processing and presentation software (e.g., MS Office suite)
- Understanding Customer Relationship Management (CRM) software and ability to apply analytical skills and knowledge of business processes to recommend IT systems improvements/enhancements to management
- Skilled in interpretation, application and administration of regulatory policy and legislative framework
- Bilingual (English - French) is a strong asset
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