Community Moderator supporting Udacity’s online scholarship communities. Moderating forums, assisting students, enforcing guidelines, and increasing learner engagement.
About the role
- Community Coordinator supporting creator tickets, onboarding, and engagement for Creator.co, an influencer marketing platform. Maintaining CRM data, reporting, workflows, and Creator Storefront feature testing.
Responsibilities
- Manage incoming creator support tickets from first reply to resolution, escalating complex issues to the Community Manager
- Support creators through onboarding, program updates, and ongoing questions
- Build and maintain an engaged creator community through updates, member support, and participation
- Represent Creator.co across community and social channels
- Contribute content ideas and occasional short-form posts
- Keep CRM data accurate and track action items across creator programs and partner sign-ups
- Prepare and organize data for monthly performance reporting
- Identify and implement improvements to support workflows
- Maintain SOPs and process documentation
- Share creator feedback and feature ideas with the Product team
- Help test new Creator Storefront features
- Support administrative, research, and other evolving team priorities
Requirements
- 1–2 years of experience in customer support, customer success, community, or a similar customer-facing role
- Experience with Zendesk or a similar helpdesk platform
- Clear, friendly, and professional written English communication
- Strong attention to detail and organizational skills
- Proactive problem-solving approach with ownership through resolution
- Ability to learn new software and tools quickly
- Practical experience using AI tools such as ChatGPT or Claude to streamline workflows, solve problems, reduce repetitive tasks, and improve efficiency
- Confidence representing Creator.co on social media, including creating posts and appearing on camera for short-form content
- Nice to have: experience with a CRM or community platform such as Attio or Circle
- Nice to have: familiarity with creator, influencer, or affiliate marketing
- Nice to have: light content creation skills
- Nice to have: background in business, communications, or marketing
Benefits
- Health, dental, and vision insurance
- Transit benefit to support commute to the downtown Vancouver office
- Annual education allowance for professional growth and development
- Flexible remote work up to 2 days per week
- Dog-friendly office in downtown Vancouver
- Access to industry events and mentorship
- Opportunities for growth and development
- Supportive company culture valuing innovation, collaboration, and transparency
- Bonus, benefits, and other perks included in total compensation
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